Remote and on-site support of technical issues in hotels and offices
Management and coordination of external IT staff in the US region
On-site support and delivery of IT system installations during the hotel development stage
Apply and maintain security standards in the hotels
Understand, own, and keep up to date the property-specific documentation to provide proper support for the key systems within the assigned properties
Work with the EU IT team on projects and new system rollouts to ensure regional requirements are met and compatible

Requirements

Previous experience with hotel systems and time spent in hotel IT support is beneficial, but not required.
A well-rounded understanding and working knowledge of hotel operations and experience of the standard systems employed by hotel chains.
Technical Hardware Skills
Payment terminals
Kiosks (Front desk)
Low-voltage cabling/programmable logic boards
Active and passive components of the IP Network for LAN and WAN
File servers, desktop, laptop and handheld computers, mobile devices
Audio visual systems and components Printers and any other peripherals connected to the hotel LAN
PBX, Attendant Console, handsets, repeaters
Cell/mobile phone networks and in-building signal re-transmission
Broadcast TV service
High speed internet access (HSIA)
Digital CCTV systems
Door lock and access control systems
Technical Software Skills:
Operating systems: MAC, Windows, IOS
Network administration tools
Remote access, terminal servers, VPN
Google cloud suite
Office automation and productivity
Hotel-specific core applications
Interfaces and integration to applications
Other Skills:
Written and oral English communication skills
Ability and Willingness to solve problems
Dedication to work and willingness to work under pressure
The ability to prioritize your workload
Please note that we are only able to consider applicants with the right to work in the United States. We won't be able to sponsor Visas for this role.

Benefits

10 free nights in any citizenM hotel per year (other than your own) based on availability.
Access to the Marriott Explore Program - discounted rooms across 8,500 properties for yourself, family, and friends based on availability.
Personal and professional development opportunities and programs
Latest tech devices and all the tools you need to be successful in your role
Medical, Dental, Vision, FSA, DCA, 401K
Flexible public holidays
Employee assistance program
Varied team days and social events (from food trucks and quizzes at the office to parties on boats)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical hardware skillspayment terminalskioskslow-voltage cablingIP network componentsfile serversaudio visual systemsPBX systemsdigital CCTV systemshotel-specific core applications

Soft Skills

written communicationoral communicationproblem-solvingdedication to workability to work under pressureprioritization