citizenM hotels

People Operations

• Manage monthly payroll changes and validations to ensure accurate and timely payroll processing
• Process and manage employee lifecycle changes in our HRIS HiBob, including onboarding, offboarding, contractual amendments, and data updates.
• Partner with the HR Systems team to improve workflows, increase automation, and enhance system accuracy and data integrity.
• Maintain and continuously improve HR administration and payroll processes to increase efficiency, data quality, and compliance
• Act as the first point of contact for employees regarding HR-related questions
• Prepare employment contracts, addendums, confirmation letters, and other employee documentation
• Maintain and update HR document templates to ensure accuracy, compliance, and alignment with current policies and legislation
• Support international mobility processes, including relocation cases, visa/permit applications, and 30% ruling procedures
• Co-create, review, and maintain HR policies to ensure alignment with local legislation and internal governance
• Manage HR purchase orders end to end, including creation, approvals, and coordination with Finance on invoices

People Experience Specialist

Project Manager

• Support management of all project phases—from planning to closeout—ensuring performance and alignment with operational goals.
• Define project requirements with internal teams (Operations, HPM, Procurement) and external partners (vendors, consultants, contractors).
• Prepare scopes, plan resources, and execute contracts in line with policies and timelines.
• Oversee on-site execution with minimal guest disruption, managing risks and operational impact.
• Ensure compliance with health, safety, and quality standards on all job sites.
• Run and organize project meetings and manage communications to keep stakeholders aligned and informed.
• Provide support to internal and external teams, ensuring accountability and collaboration.
• Project closeout: handover to your Team, Manager, and Operations, update all as-built documentation, review and share key learning points.

Human Resources

• Support the new employee journey by drafting employment contracts and preparing all necessary onboarding documents.
• Keep our HR ecosystem (HiBob, Pinpoint, and Deputy) healthy by processing employee changes and ensuring data is 100% accurate.
• Be the go-to person for proof of employment and other official verification letters.
• Support a global project to update company documents following recent entity changes, ensuring our admin is organized and compliant across all platforms.
• Manage the employee referral program, tracking candidate progress, communicating with referrers, and drafting bonus letters.
• Monitor and track sick leave registrations, ensuring the right people have the right info at the right time.
• Oversee our anniversary program, making sure employees reaching their 5, 10, and 15-year milestones are celebrated.
• Perform regular checks on employee files to ensure we are always audit-ready.
• Host HR immersions for new employees.
• Jump into ad-hoc HR projects, from employee well-being initiatives to testing new HR tech innovations.

People Experience Specialist

Project Manager

HR Operations Intern