citizenM hotels

Manager

• Provide strategic, proactive leadership across the entire portfolio, ensuring high property maintenance standards, a strong guest experience, and continuous performance improvement through trend analysis and solution driven actions.
• Leads a high performing team of 8, fostering accountability and delivery against deadlines, improving revenue performance through maintaining high quality properties, minimizing maintenance issues and OOO rooms, and maximizing the use of in house technicians.
• Oversee and support the West Coast portfolio P&L, including budgeting, forecasting, CapEx planning, and the procurement of operating equipment, ensuring alignment with financial targets through proactive management and cost control.
• Leverage BMS and FMIS (Planon) to analyze data and identify trends, implement and manage the Multi Year Maintenance Plan, including compliance and PPM, and proactively resolve recurring issues to minimize equipment downtime and operational impact.
• Lead recurring reporting and meetings, providing clear updates on team performance, OOO rooms, outstanding and ongoing issues, Capex projects, budgets, future initiatives, and KPI targets.
• Maintain effective relationships with third party contractors (i.e. Aramark), ensuring adherence to service level agreements.
• Monitor and track the status of project permits, sign-offs and close-outs as it relates to both local city departments & authorities prepare, negotiate and contract Client Supply items.
• Manage and administer all building and MEP related documentation (drawings, instructions, specifications, etc).
• Work on health and safety to ensure each property complies with relevant health and safety legislation; adhering to the health and safety policy whilst maintaining accurate records of relevant activities.
• Record and report on activities in line with BREEAM / LEED accreditation and Energy Labels.

Area Maintenance Manager

Support Engineer

• Remote and on-site support of technical issues in hotels and offices
• Management and coordination of external IT staff in the US region
• On-site support and delivery of IT system installations during the hotel development stage
• Apply and maintain security standards in the hotels
• Understand, own, and keep up to date the property-specific documentation to provide proper support for the key systems within the assigned properties
• Work with the EU IT team on projects and new system rollouts to ensure regional requirements are met and compatible

Regional IT Support Technician

Financial Planning and Analysis

• - support and strengthen business performance by supporting business teams on strategy, monthly performance, and decision making. Act as a trusted finance business partner
• - provide insights on the core financial and non-financial business performance. Clearly explain the business trends and potential implications to the senior leaders
• - develop and co-create business cases for the key innovations. With that, you will unleash the required resources for growth, whilst ensure accountability to deliver results
• - own the inputs of your teams for financial cycles such as budgeting and long-term plans
• - drive data analytics and automation through digital tooling such as Tagetik and PowerBI
• - working with the financial control teams to assure smooth month-end closing processes
• - support citizenM’s finance strategy and identify opportunities for improvements, standardization and best practice implementation

Finance Business Partner

People Operations

• Manage monthly payroll changes and validations to ensure accurate and timely payroll processing
• Process and manage employee lifecycle changes in our HRIS HiBob, including onboarding, offboarding, contractual amendments, and data updates.
• Partner with the HR Systems team to improve workflows, increase automation, and enhance system accuracy and data integrity.
• Maintain and continuously improve HR administration and payroll processes to increase efficiency, data quality, and compliance
• Act as the first point of contact for employees regarding HR-related questions
• Prepare employment contracts, addendums, confirmation letters, and other employee documentation
• Maintain and update HR document templates to ensure accuracy, compliance, and alignment with current policies and legislation
• Support international mobility processes, including relocation cases, visa/permit applications, and 30% ruling procedures
• Co-create, review, and maintain HR policies to ensure alignment with local legislation and internal governance
• Manage HR purchase orders end to end, including creation, approvals, and coordination with Finance on invoices

People Experience Specialist

Project Manager

• Support management of all project phases—from planning to closeout—ensuring performance and alignment with operational goals.
• Define project requirements with internal teams (Operations, HPM, Procurement) and external partners (vendors, consultants, contractors).
• Prepare scopes, plan resources, and execute contracts in line with policies and timelines.
• Oversee on-site execution with minimal guest disruption, managing risks and operational impact.
• Ensure compliance with health, safety, and quality standards on all job sites.
• Run and organize project meetings and manage communications to keep stakeholders aligned and informed.
• Provide support to internal and external teams, ensuring accountability and collaboration.
• Project closeout: handover to your Team, Manager, and Operations, update all as-built documentation, review and share key learning points.