citizenM hotels

Sales

• your main task is becoming a wizard at our online contracting platform (RFPs), helping craft and send corporate rate proposals that clients can't resist
• support handling incoming emails from the sales inbox
• supporting daily operations, projects and administrative functions
• team up with our sales team to brainstorm and execute awesome client activities and events
• support with data entry in our CRM system - to ensure account records are up to date

Sales Intern

Director

• Ensure timely and accurate month-end, quarter-end, and year-end consolidation in accordance with IFRS, local statutory requirements and internal policies.
• Responsible for all external reporting: the annual integrated report (financials and ESG), all reporting to the shareholders and the reporting to lenders. Act as a key contact for external financial stakeholders.
• Represent the Finance function to the Executive team and Board. You provide a critical eye and can translate financial data into practical insights and clear reports for business stakeholders.
• Responsible for balance sheet integrity, ensuring readiness and transparency.
• Maintain and enhance accounting standards and internal control frameworks, supporting global compliance.
• Coordinate across regions and domains with various finance teams and global peers to ensure harmonized financial processes and alignment with our global finance policies.
• Support tax and compliance processes by coordinating accurate and timely input for local filings in close collaboration with the global tax team.
• Writing position papers and consulting with group and local GAAP advisors with regards to IFRS and local GAAP reporting issues.
• Responsible for ensuring compliance with complex accounting issues by providing technical assessments as necessary to ensure compliance with new and existing accounting, sustainability and regulatory standards.
• Define and monitor service delivery KPIs and SLAs, driving accountability and continuous improvement across the team.
• Drive automation, standardization, and system optimization, maximizing efficiency through ERP (BC365), PowerBI and financial tooling (Tagetik).
• Contribute to solving complex challenges by exploring new approaches and sharing solutions across the organization.
• Support succession planning and long-term capability development, identifying growth paths, mentoring team members and building a resilient finance function.

Director, Group Control & External Reporting

Manager

• Provide strategic, proactive leadership across the entire portfolio, ensuring high property maintenance standards, a strong guest experience, and continuous performance improvement through trend analysis and solution driven actions.
• Leads a high performing team of 8, fostering accountability and delivery against deadlines, improving revenue performance through maintaining high quality properties, minimizing maintenance issues and OOO rooms, and maximizing the use of in house technicians.
• Oversee and support the West Coast portfolio P&L, including budgeting, forecasting, CapEx planning, and the procurement of operating equipment, ensuring alignment with financial targets through proactive management and cost control.
• Leverage BMS and FMIS (Planon) to analyze data and identify trends, implement and manage the Multi Year Maintenance Plan, including compliance and PPM, and proactively resolve recurring issues to minimize equipment downtime and operational impact.
• Lead recurring reporting and meetings, providing clear updates on team performance, OOO rooms, outstanding and ongoing issues, Capex projects, budgets, future initiatives, and KPI targets.
• Maintain effective relationships with third party contractors (i.e. Aramark), ensuring adherence to service level agreements.
• Monitor and track the status of project permits, sign-offs and close-outs as it relates to both local city departments & authorities prepare, negotiate and contract Client Supply items.
• Manage and administer all building and MEP related documentation (drawings, instructions, specifications, etc).
• Work on health and safety to ensure each property complies with relevant health and safety legislation; adhering to the health and safety policy whilst maintaining accurate records of relevant activities.
• Record and report on activities in line with BREEAM / LEED accreditation and Energy Labels.

Area Maintenance Manager

• Provide strategic, proactive leadership across the entire portfolio, ensuring high property maintenance standards, a strong guest experience, and continuous performance improvement through trend analysis and solution driven actions.
• Leads a high performing team of 8, fostering accountability and delivery against deadlines, improving revenue performance through maintaining high quality properties, minimizing maintenance issues and OOO rooms, and maximizing the use of in house technicians.
• Oversee and support the West Coast portfolio P&L, including budgeting, forecasting, CapEx planning, and the procurement of operating equipment, ensuring alignment with financial targets through proactive management and cost control.
• Leverage BMS and FMIS (Planon) to analyze data and identify trends, implement and manage the Multi Year Maintenance Plan, including compliance and PPM, and proactively resolve recurring issues to minimize equipment downtime and operational impact.
• Lead recurring reporting and meetings, providing clear updates on team performance, OOO rooms, outstanding and ongoing issues, Capex projects, budgets, future initiatives, and KPI targets.
• Maintain effective relationships with third party contractors (i.e. Aramark), ensuring adherence to service level agreements.
• Monitor and track the status of project permits, sign-offs and close-outs as it relates to both local city departments & authorities prepare, negotiate and contract Client Supply items
• Manage and administer all building and MEP related documentation (drawings, instructions, specifications, etc)
• Work on health and safety to ensure each property complies with relevant health and safety legislation; adhering to the health and safety policy whilst maintaining accurate records of relevant activities
• Record and report on activities in line with BREEAM / LEED accreditation and Energy Labels

Risk

• Develop, refine, and implement the IT internal control framework under the guidance of the Global Head Risk & Control.
• Maintain a centralized repository of key IT controls and monitor their quality to ensure adherence to IT risk management and internal control standards.
• Collaborate with relevant stakeholders to ensure timely and effective implementation of IT control recommendations and enhancements.
• Identify and drive opportunities for IT control enhancement through automation and continuous control monitoring.
• Provide expert advice to the organization on the remediation of IT control issues, offering proactive solutions to mitigate IT risks.
• Organize regular awareness sessions on IT internal control framework (ITCG) to enhance understanding and adoption across the organization.
• Driving the Change management process within the organization, this includes training (together with L&D), CAB board ownership, lead CAB board meetings and Change Management governance.
• Assist in preparing comprehensive reports on IT risk and control matters for (senior) management and stakeholders, highlighting key insights and recommendations.
• Contribute in the development, maintenance, and testing of the Business Continuity Plan (BCP) and Disaster Recovery Plan (DRP) for IT systems.
• Provide support in designing, implementing, and maintaining user access controls for IT systems, ensuring alignment with security policies and compliance requirements.
• Support in designing and maintaining role matrices for IT systems to ensure appropriate access levels and segregation of duties.

Sales Intern

Director, Group Control & External Reporting

Area Maintenance Manager

Area Maintenance Manager

Area Maintenance Manager

Area Maintenance Manager

IT Risk & Control Specialist