Senior Manager – Mission Control
Citizen
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $165,000 - $210,000 per year
Job Level
About the role
- Lead and manage the daily push notification distribution of 20,000+ Citizen incidents to guide national or local safety and news coverage.
- Define and oversee the standards, process, and quality controls behind the 29M+ push notifications sent daily by our 24/7 team.
- Direct real-time decision-making and escalation during major or rapidly evolving incidents, ensuring critical safety information is communicated quickly and accurately.
- Establish clear standards for how serious public safety incidents are communicated to millions of users.
- Ensure notifications reflect appropriate context, accuracy, and tone across all incidents.
- Provide editorial guidance during high-impact or sensitive incidents that require careful judgement.
- Use data and analytics to identify helpful patterns in incident communication and user engagement, partnering with Product and Data Science to improve how incidents are prioritized and distributed.
- Help evolve Citizen’s workflows from manual processes toward scalable AI-assisted incident prioritization and notification delivery while maintaining strong editorial standards.
- Lead and develop a Mission Control team of 2–3 specialists responsible for real-time incident distribution and escalation.
- Foster a culture of speed, accountability, and sound editorial judgment in real-time safety communications
Requirements
- A proven leader with 8-10+ years of experience managing a large 24/7 operations center, newsroom, or other high intensity operation where seconds matter.
- Highly collaborative and a superior communicator with strong personal credibility to build trusted relationships and influence and achieve buy-in across levels and audiences.
- Proven ability to make decisions on editorial judgment, daily content, complex operations and logistics in a fast-paced environment.
- Strong operational background and a track-record of analytically setting goals and then leading, inspiring, and motivating others to deliver and measuring results.
- Experience collaborating with product or data teams on automation, AI, or workflow optimization.
- Flexible and open to constantly-changing priorities and managing multiple tasks simultaneously within tight time frames.
- Ability to think outside the box, innovate, and lead the team through periods of rapid growth.
- This role requires eligibility to obtain and maintain CJIS clearance. Continued employment is contingent upon meeting and maintaining this requirement.
Benefits
- At least one fully employer-sponsored medical plan option
- Dental and vision coverage, with a small employee contribution
- Unlimited PTO
- Up to 14 weeks paid parental leave (for all parents)
- Monthly tech stipend
- Free mental health support
- Hybrid work environment + catered lunches (NYC HQ)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analyticsincident communicationworkflow optimizationAI-assisted prioritizationeditorial judgmentcontent managementoperations managementreal-time decision-makingquality controlgoal setting
Soft Skills
leadershipcollaborationcommunicationcredibilityinfluenceaccountabilityinnovationflexibilityproblem-solvingmotivation
Certifications
CJIS clearance