Citizen

Business Operations

• Lead annual budgeting and rolling forecasts, turning historical and functional inputs into actionable financial plans
• Build and maintain models to evaluate performance, pricing, retention, and expansion strategies
• Monitor key business metrics (e.g. revenue, CAC, margin, unit economics) and generate insights for leadership and board discussions
• Own investor-facing materials, including board decks, KPI dashboards, and fundraising collateral
• Maintain the investor data room and ensure documentation is current and audit-ready
• Support due diligence by managing information flow and coordinating with internal stakeholders
• Partner with the leadership team to define company goals, KPIs, and strategic roadmaps
• Translate high-level strategy into operating plans that align and activate cross-functional teams
• Lead high-impact initiatives from idea through execution — including business cases, rollout, and performance tracking
• Act as the first point of contact for basic legal and contract questions; escalate to counsel as needed
• Manage compliance documents (e.g., privacy policy, TOS) in partnership with legal
• Oversee corporate insurance processes and manage low-risk claims when needed
• Build scalable processes for vendor onboarding, invoice review, approvals, and payments
• Track spending trends to identify cost-saving opportunities and improve vendor relationships
• Ensure financial control compliance and alignment with contracts
• Drive cross-functional projects like market expansion, new product rollouts, or strategic partnerships
• Conduct strategic diligence, including TAM sizing, customer segmentation, and competitor landscape mapping
• Provide data-driven insights that inform leadership, product, and GTM decisions

Strategic Finance and Business Operations Manager