Citizen

Manager

• Lead and manage the daily push notification distribution of 20,000+ Citizen incidents to guide national or local safety and news coverage.
• Define and oversee the standards, process, and quality controls behind the 29M+ push notifications sent daily by our 24/7 team.
• Direct real-time decision-making and escalation during major or rapidly evolving incidents, ensuring critical safety information is communicated quickly and accurately.
• Establish clear standards for how serious public safety incidents are communicated to millions of users.
• Ensure notifications reflect appropriate context, accuracy, and tone across all incidents.
• Provide editorial guidance during high-impact or sensitive incidents that require careful judgement.
• Use data and analytics to identify helpful patterns in incident communication and user engagement, partnering with Product and Data Science to improve how incidents are prioritized and distributed.
• Help evolve Citizen’s workflows from manual processes toward scalable AI-assisted incident prioritization and notification delivery while maintaining strong editorial standards.
• Lead and develop a Mission Control team of 2–3 specialists responsible for real-time incident distribution and escalation.
• Foster a culture of speed, accountability, and sound editorial judgment in real-time safety communications

Senior Manager – Mission Control

Product Manager

• Own the enterprise product strategy and roadmap, defining how Citizen’s platform evolves to support enterprise customers and large organizations.
• Define the long-term vision for Citizen’s enterprise safety platform, imagining how modern organizations monitor, understand, and respond to real-world safety events.
• Identify emerging opportunities at the intersection of public safety, enterprise security, AI, and real-time data, translating them into clear product direction.
• Develop a deep understanding of enterprise operational workflows and design product capabilities that meaningfully improve safety monitoring, coordination, and decision-making.
• Partner closely with Engineering and Data Science to develop AI-enabled capabilities that automate monitoring, incident triage, and operational insight.
• Work with Sales and enterprise customers to understand real-world operational environments and incorporate those insights into product strategy and roadmap decisions.
• Guide cross-functional teams (Engineering, Data Science, Design, and Operations) to bring enterprise capabilities from concept through launch.
• Evaluate strategic partnerships and integrations that expand Citizen’s enterprise safety ecosystem.

Senior Manager – Mission Control

Senior Product Manager – Enterprise