Citi

Marketing

• Develop marketing programs and tactics to drive growth and loyalty
• Partners with internal teams to ensure marketing campaigns are designed and executed flawlessly to meet business goals
• Engaged in implementing test strategies, developing campaign schedules, business as usual (BAU) auditing, and applying critical thinking to identify and mitigate potential issues
• Assesses for impacts and potential need for additional testing to ensure overall channel integrity
• Collaborate with business partners to execute campaigns/initiatives that drive acquisitions growth and greater customer engagement
• Make decisions and recommendations based on analytics
• Identify and manage issues to resolution
• Assist with monthly budget reconciliation and marketing invoice processing to ensure proper vendor execution
• Manage internal legal and creative reviews and approvals for marketing campaigns
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Marketing Manager – Vice President

Vice President

• manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process
• independently processing and closing loans within a complex loan operations environment
• Subject matter expert to lead the team to drive and implement business initiatives, client solutions, and/or projects
• Develops and exercises business plans, policies and procedures, and demonstrates an ability to lead projects, offer innovative solutions and cost saving opportunities
• Stays abreast of developments within the loan documentation/processing function and considers the impact to the business
• Has responsibility for volume, quality, timeliness and delivery of complex deliverables often related, but not limited to loan documentation processes for the team
• Accountable for integrity of process, operations and associated results
• Responsible for detailed analysis of loan related issues where the best course of action is not evident from the information available, but actions must be recommended/taken
• Supports a wide range of internal clients (product, sales, client delivery, and technology) and external corporate clients
• Assessing service quality and identifying areas for process improvement, service or technology enhancements
• Requires advanced analytical skills to filter, prioritize and validate potentially complex material from multiple projects
• Defines, develops, implements and tracks appropriate margin related KPIs and SLAs for the group
• Conducts discovery and due diligence activities with clients to meet their needs
• Assumes informal/formal leadership role within the team and provides guidance and support to junior staff
• Builds effective relationships with colleagues, management, internal/external clients and stakeholders
• Persuades/influences/negotiates with others through collaborative communication skills
• Appropriately assess risk when business decisions are made, safeguarding Citigroup, its clients and assets

Senior Loan Documentation and Processing Manager, VP

• Serve as a strategic individual contributor responsible for overseeing the intake, prioritization, and execution of credit risk–related changes.
• Ensure that all initiatives align with profitability objectives, regulatory expectations, and strong risk management disciplines.
• Drive operational excellence by managing control breaks, supporting critical business-as-usual (BAU) processes, and ensuring that changes impacting credit risk strategy are delivered with rigor, transparency, and efficiency.
• Lead the end-to-end change management lifecycle for credit risk initiatives.
• Identify, assess, and manage control breaks across credit risk processes, ensuring timely remediation.
• Support core BAU credit risk processes, ensuring accuracy, control adherence, and operational stability.
• Partner with technology, operations, risk governance, compliance, and product teams to ensure seamless delivery of credit risk changes.
• Evaluate the impact of credit risk changes, control break remediation, and BAU performance on the overall risk profile and profitability outcomes.
• Lead efforts to modernize and optimize change management and intake processes.

Credit Risk, Change Management & Intake, Vice President

Growth Marketing

• Develop and execute strategies to drive profitable customer growth.
• Partner with Marketing and Analytics for customer acquisition.
• Collaborate with Product and Marketing teams for new product positioning.
• Deliver planned commitments for customer acquisitions.
• Cultivate relationships with Marketing, Analytics, and Risk teams.
• Lead comprehensive test-and-learn agendas with Analytics and Product teams.
• Partner with teams to establish optimal channel mix for profitability.
• Conduct competitive intelligence efforts to inform strategic planning.
• Ensure seamless execution of pre-screen campaigns.
• Evaluate options for generating fee revenue through decline monetization.

Head of Customer Growth, Value Cards and Personal Installment Loans, Director

DevOps Engineer

• Demonstrates a strong understanding of how application support contributes to the overall technology function and organizational objectives.
• Assist with vendor relationship management, including coordination with offshore managed services.
• Support efforts to improve service levels for end users by enhancing operational efficiencies and strengthening incident management, problem management, and knowledge-sharing practices.
• Partner with development teams to guide improvements in application stability and supportability.
• Contribute to frameworks for managing capacity, throughput, and latency.
• Assist in defining and implementing application onboarding guidelines and standards.
• Support team members by fostering a collaborative environment and encouraging skill development.
• Participate in cost-reduction efforts through Root Cause Analysis reviews, knowledge management, performance tuning, and user training.
• Participate in business review meetings to help align technology tools and strategies with business requirements.
• Ensure adherence to support processes and tool standards, and assist in enhancing processes to promote consistency and quality across the support program.
• Perform other duties and functions as assigned.
• Support platform leadership in defining the platform roadmap and partnering with engineering teams and business stakeholders.
• Assist in executing resilience activities such as wargaming scenarios, chaos engineering tests, and disaster recovery drills.
• Contribute to automation initiatives aimed at reducing manual toil and improving platform efficiency.
• Support the enterprise-wide observability strategy, including monitoring, logging, tracing, and alerting.
• Maintain hands-on familiarity with platform architecture and services as needed for operational support.
• Assist in overseeing the operational health of production platforms (including OpenShift, ECS, CI/CD), ensuring SLAs are supported and incident processes are followed.
• Help implement and operate effective monitoring and observability strategies to support proactive issue detection and system health assessments.

DevOps Support Lead Analyst – Vice President

Artificial Intelligence

• Define and execute a forward-looking strategy that leverages AI, cloud computing, and modern marketing technologies to create a best-in-class digital experience for our advisors.
• Lead the architecture and development of highly scalable, cloud-native AI applications designed for thousands of concurrent advisor users.
• Provide senior leadership for cross-functional teams responsible for both the development of new features and the 24/7 support and stability of the production environment.
• Champion and enforce rigorous non-functional requirements.
• Oversee the creation of intuitive and powerful applications that integrate seamlessly into the advisor workflow, providing actionable insights, automating tasks, and enhancing client engagement.
• Drive the practical application of AI/ML models in areas such as client prospecting, personalized recommendations, and workflow automation.
• Partner with senior leaders across Wealth Management, Marketing, and Infrastructure to ensure technology strategy is tightly aligned with business objectives and delivers tangible ROI.

Wealth Technology AI, Marketing Group Manager

Full-stack Engineer

• Drive the technical vision & implementation supporting eCommerce
• Act as a visionary and strategist for solution/application/system across the platform
• Provide expertise to identify and translate system requirement into software design artifacts
• Drive experiments, PoC to assess new solutions/application paths
• Interface and coordinate tasks with internal and external technical resources
• Collaborate to provide estimates, develop overall implementation solutions/application plan
• Apply your skill and experience within fast-paced operations centric environment towards developing architecture and design for the regulatory platform

Principal Engineer, Group Manager – Senior Vice President

• Serve as a strategic individual contributor responsible for overseeing the intake, prioritization, and execution of credit risk–related changes
• Ensure all initiatives align with profitability objectives and regulatory expectations
• Drive operational excellence by managing control breaks and supporting critical business-as-usual (BAU) processes
• Partner with stakeholders across risk, operations, technology, compliance, and finance
• Lead the end-to-end change management lifecycle for credit risk initiatives
• Identify, assess, and manage control breaks across credit risk processes
• Support core BAU credit risk processes, including reporting, risk assessments, and compliance checks
• Partner with technology, operations, risk governance, compliance, and product teams to ensure seamless delivery of credit risk changes
• Evaluate the impact of credit risk changes on the overall risk profile and profitability outcomes

Vice President, Credit Risk – Change Management & Intake

Director

• Define and execute the technical strategy and roadmap for inventory orchestration applications.
• Lead, mentor, and grow multiple engineering teams, fostering a culture of innovation and technical excellence.
• Oversee the design and development of robust, scalable, and resilient inventory orchestration systems.
• Drive improvements in deployment, failover automation, performance optimization, and secure access management.
• Establish and evolve the quality assurance function.
• Partner with product, operations, and other engineering teams to deliver impactful solutions.

Director of Inventory Orchestration Apps Development

Analyst

• Hands on senior developer who codes, mentors and leads some of the trade services functions to deliver both tech and business goals
• Focus on new, greenfield projects and established technology
• Champion best practices within the FX developer community and coaching junior team members
• Resolve high-impact problems/projects by evaluating complex business & system processes
• Provide expertise in application re-engineering
• Develop standards for coding, testing, debugging, and implementation
• Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions

Application Development Lead Analyst

IT Support

• Manage a team of Internal Audit professionals, recruit staff, lead professional development, build effective teams and manage a budget
• Deliver audit reports, Internal Audit and Regulatory issue validation and business monitoring and governance committee reports
• Lead reviews for all types of reviews, including the most complex, and review and approve Business Monitoring Quarterly Summaries
• Participate in major business initiatives and pro-actively advise and assist the business on change initiatives
• Implement integrated auditing concepts and technology, and follow trends in the Audit field and adapt them for the Audit function
• Identify solutions for a variety of complex and unique control issues, utilizing complex judgement and sophisticated analytical thought
• Analyze report findings, and recommend interventions where needed, proposing creative and pragmatic solutions to risk and control issues
• Partner with Directors and Managing Directors to develop approaches for addressing broader corporate emerging issues
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets
• Drive compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Senior Audit Manager – IA International Finance

• The Application Support Senior Analyst provides technical and business support for users of Citi Applcations.
• This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations.
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used.
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly.
• Formulates and defines scope and objectives for complex application enhancements and problem resolution.
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment.
• Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Senior Applications Support Analyst

Backend Engineer

• Manage and inspire a high-quality team of engineers.
• Work with teams across FX Technology to define and then implement solutions that benefit the business.
• Hands-on role includes technical implementation and thought leadership.
• Manage/develop teams of professionals to accomplish established goals, conduct personnel duties, and ensure adherence to best practices.
• Drive the design and development of system architecture.
• Enhance the quality of deliverables and ensure compliance with Citi documented policy and procedures.
• Lead and deliver local staff forums and contribute to defining best practices for the department.

Senior Java / .NET Engineering Lead

Operations

• Document processes accurately and detail-oriented
• Identify process gaps demanding escalation, providing potential solutions
• Assist with inventory management and workflow as needed
• Support diverse products and services
• Analyze issues and create solutions via research
• Handle account-related tasks accurately and in a timely manner
• Facilitate activities minimizing organizational impact or loss
• Appropriately assess risks in business decisions while safeguarding Citigroup and its clients

Especialista en apoyo de Operaciones, CPAES virtuales

• Manage one or more Applications Development teams in an effort to accomplish established goals as well as conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
• Utilize in-depth knowledge and skills across multiple Applications Development areas to provide technical oversight across systems and applications
• Review and analyze proposed technical solutions for projects
• Contribute to formulation of strategies for applications development and other functional areas
• Develop comprehensive knowledge of how areas of business integrate to accomplish business goals
• Provide evaluative judgment based on analysis of factual data in complicated and unique situations
• Impact the Applications Development area through monitoring delivery of end results, participate in budget management, and handling day-to-day staff management issues, including resource management and allocation of work within the team/project
• Ensure essential procedures are followed and contribute to defining standards negotiating with external parties when necessary
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.