Citi

Product Analyst

• Support overall strategy including overall relationship management with our partners including numerous major national brands
• Support day to day business interactions and tactical priorities with partners including but not restricted to campaign brainstorming, execution, expanding functionalities, marketing strategy and general operational issue resolution
• Support platform initiatives that drive program growth from start to finish by working with partners and internal Citi teams such as product, tech, legal, and sourcing
• Work with TY management and Citi Legal to analyze contractual obligations and determine contract/governance path forward related to third party redemption support
• Develop decks for senior management updates and quarterly business reviews by supporting all aspects of strategy, performance, financials and capabilities management oversight
• Maintain a database of general performance, operational tracking, and marketing campaigns; provide redemption summaries and recommend themes for future campaigns and/or partnerships
• Work on securing new partnerships to expand the breath of redemption opportunities

Consumer Product Sales Lead Analyst – Program Manager, Vice President

Data Analyst

• Consult with end users to support defining, and/or integrating processes to align with the enterprise Data Governance roadmap and/or Data Risk and Control framework and taxonomy
• Provide risk and control knowledge to contribute to the efficient design, development, and implementation of complex projects
• Review and evaluate work of others
• Assess change process from requirements through implementation
• Applies good understanding of concepts and procedures within own business analysis area to resolve issues
• Contribute to Quality Assurance, ORM, Internal Audit and Regulatory exam input in coordination of artifacts, creation of narrative decks to tell the story and collaboration with colleagues and stakeholders to address Requests for Information with high quality, fact-based, with flexibility and within tight timelines.
• Monitor alignment of processes across business, functions and lines of business to the Enterprise Data Governance Policy and standards to meet its specific requirements
• Contribute to producing recommendations for enterprise-wide guiding policies, standards and procedures

Senior Data Governance Analyst – Assistant Vice President

Manager

• Leading intelligence analysis of complex security and fraud matters, using advanced open-source intelligence resources and approved tradecraft
• Applying and executing the intelligence cycle
• Strategic and operational qualitative analysis of complex problem sets
• Project management coordination and balancing multiple competing priorities
• Building productive engagement models with internal and external stakeholders
• Identifying intelligence gaps and development of innovative intelligence-driven solutions
• Developing and delivering high quality written products and oral intelligence briefings to senior decision makers
• Lead and manage a multidisciplinary team of analysts. This requires hiring, training, and mentoring analysts, including ongoing professional development.
• Lead sub-programs. This requires management of people, management of vendors or outside resources, case/project assignments and oversight, approval of final products, and program reporting
• Manage intelligence collection capabilities, including identification and vetting of new and innovative intelligence sources, methodologies, and collection tradecraft - Utilizing multiple intelligence concepts for collection and validation of both raw and processed information (structured and unstructured data).

Intelligence Group Manager

Insurance

• Lead key business projects in credit cards risk management across the customer lifecycle such as Acquisitions, CLI, CLD, Balance Transfer, and Loss Forecasting within the first line of defense of risk management.
• Lead the implementation of initiatives related to policy governance and manage policy exceptions/approvals and entries
• Focus on process improvement and creating efficiencies by ensuring an effective approach and partnership with Audit management and apply consumer risk function knowledge (e.g., scoring and segmentation techniques and their uses)
• Conduct gap analyses and remediation work of any misalignments for credit policy changes
• Ensure test and significant credit changes are adequately reported and tracked and Peak Ending Net Receivables (ENRs) are adequately approved and stored systemically
• Provide regular feedback on all initiatives, tracking, reviews and reporting emerging trends and opportunities to senior management
• Establish cross-functional partnerships and networks to contribute to and execute cross-functional and business initiatives, such as developing/maintaining infrastructure through partnership with the Centralized Risk Infrastructure team.
• Maintain close working relationships with Cards Product team, Finance, Analytics, and Risk management.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Senior Credit Risk Policy Management Officer

Analyst

• Responsible for analyzing Wealth Credit Policy Guidelines utilized in Decision Select AUS on a monthly basis
• Individual will develop loan eligibility automation requirements in compliance with Credit Policy to compare/contrast the mortgage loan application to assess loan eligibility and loan decision recommendations
• Drives timely and high-quality automation in support of Policy and Process automation, with overarching goal of a defect free production implementation
• Strengthen strategic impact by effective optimization utilizing risk automation to support the mortgage loan origination system(s) and process efficiencies
• Drives and maintains stability of risk automation through testing of vendor and strategic initiatives affecting Citi’s internal fulfillment, external customers, and AUS recommendations
• Manage to standard processes for scope/change management, risk management, issue management and risk communications
• Communicate cross functional requirements and understanding of business processes and workflow
• Collaborate in identifying process improvements and efficiencies to support business unit goals through dissecting issues and making recommendations
• Understand Citi’s approach to managing risk, as described in our Risk Governance Framework, and how it relates to their roles and responsibilities
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency
• Ensure escalation of all risks and issues to manager and senior stakeholders in a timely manner

Assistant Vice President – Credit Portfolio Senior Analyst

Vice President

• Develop framework for portfolio risk assessment including evaluation of credit and financial performance across varied lending products and industry segments
• Understand applicable credit policies, industry regulations and the requisite impact of those governance items to prospective new partners or product initiatives
• Establish and leverage cross-functional partnerships and network with key internal and external constituencies
• Utilize Statistical Analysis System (SAS) in a UNIX environment to perform risk, financial and data analyses including profiling, sampling, forecasting and new program due diligence
• Prepare risk management presentations for senior management that include analytics on expected portfolio performance and areas of potential risk and/or opportunity
• Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Vice President – Credit Portfolio Officer

• Ability to generate technical requirements from high-level business requirements
• Responsible for building new products and services, working with data to continually optimize the platform
• Develop relationships with the engineering organization to turn pain points into prioritized requirements and using usability studies, metrics and competitive analysis to understand the platform and business needs for the platform
• Understand how a global matrixed organization operated and functions, and thrive in this type of environment
• Innovate and seek out new solutions
• Contribute to the platform product portfolio and roadmap
• Responsible for working collaboratively with the engineering organization to make trade off decisions on the platform product features, to determine release goals, to monitor feature development by maintaining bug catalogs at the feature level, to review product demos against acceptance criteria and to monitor platform performance, adoption, and operational health for feature sets
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Digital PM Analyst

Accounting Manager

• Provide oversight of core accounting workflow, controls, and metrics
• Manage processes and a team responsible for general ledger entries, Demand Deposit Account (DDA) cash management, account maintenance, adjustments and refunds, escheatment, escrow, Reg W, Foreign Exchange (FX), and month end accounting entries.
• Develop and enhance the key accounting control processes in partnership with WLO and Finance leadership
• Ensure completeness and ongoing accounting controls related to the end-to-end commercial loan lifecycle, this includes the applicable MCA controls aligned to Citi policy
• Lead process, reconciliation, and remediation activities and projects to ensure compliance with policies related to Balance Sheet Reconciliation and Substantiation and Accounting Ledger and Close processes at Citi
• Partner on technology enhancements to automate controls, reduce risk, and enhance data flows from WLO product processors to the ledger
• Lead in the development of new concepts and approaches to solve challenges in WLO financial and accounting processes, procedures, data, and systems
• On behalf of WLO partner with and influence senior stakeholders in Finance, including Controllers, to ensure rationalization of related processes, controls, data, and metrics
• Provide guidance and knowledge of best practices to WLO staff related to accounting principles and Citi policy requirements
• Ability to analyze and assess changing policy requirements and translate those changes to process impacts, staff communication, and training
• Develop analytical frameworks and create business cases to support the continued enhancement of accounting controls and risk mitigation
• Present and lead discussions with internal and external auditors related to accounting processes and controls
• Ability to build strong relationships and interact at all levels in the organization
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Senior Group Manager – Wholesale Lending Operations, Accounting and Controls

Sales

• Individual mapped to this job description is responsible for securities transaction processing execution
• Typically related to Securities Clearance Settlement and Derivative Operations
• This may include providing analytic support to traders and support review of derivative products
• Follows established procedures to identify problems related to securities and derivatives settlement that require investigation or research
• Assists in resolving problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents
• Delivers reports to satisfy management requirements, support control activities, and the launch of products services
• Provides assistance in the implementation of process improvements

Fixed Income Cash Sales Middle Office Analyst, Entry Level

• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Independently assess’ risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Governance and oversight may include (not limited to) technology operational risk, risk for example.
• Serves as a subject matter expert for Issues Management (KPI/KRI/Corrective Action Plans).
• Resolves transactional level escalations coming from the vendor or internal partners.
• Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory).
• Monitors goals are met through performance, risk and relationship oversight of our extended supply chain.
• Collaborates to resolve any issues which fall within the terms of the contract.
• Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

VP Fraud Lead

Financial Crime

• Represent Know Your Client (KYC) team in multiple forums, internally and externally, including senior management discussions and key stakeholder meetings across the business, compliance and operations to provide transparency on initiatives
• Lead transformation change initiatives by leveraging artificial intelligence, automation, and advanced analytics to enhance client onboarding, due diligence, outreach, and regulatory compliance processes.
• Work with Global KYC management team to provide strategic direction and develop all aspects of the KYC control environment (e.g., people, process, technology and governance)
• Ensure proper and effective governance of tasks and processes with reference to internal policy and external regulation
• Partner with Compliance, the business and KYC teams globally on interpretation and implementation of new Anti-Money Laundering (AML) policies
• Develop project plans and ongoing KYC training plans related to business, product and AML policies including review and attestation processes
• Assess and manage changes to the KYC control environment delivered though process, policy and technology change
• Drive continuous improvements to quality of data, control reporting and associated metrics to increase global consistency
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

KYC Operations Senior Vice President

• Supports activities to drive Data Quality measurement, produce Data Quality dashboards and reports, and implement Data Quality strategies to effectively govern data and improve Data Quality
• Ensure adherence to internal Service Level Agreements (SLAs) such as for example reviewing failing DQ metrics (rules results) and error data to determine appropriate next steps within a estimated time period.
• Lead data improvement initiatives, processes, and creation of tools in line with requirements
• Liaise with other areas of the firm to understand data challenges and solutions, and/or run data consumption demand and requirements
• Review quality analysis results and disposition data challenges through Citi’s corresponding Data/Issue management process
• Lead day to day activities to support data quality resolution, and to optimize metrics reporting process
• Report Data Quality issues through Citi’s corresponding Data/Issue management process
• Support senior management strategic vision
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable rules, laws, and regulations, adhering to Policy, applying sound ethical judgement regarding personal behaviour, conduct and business practices, and escalating managing and reporting control issues with transparency

Data Quality Lead Analyst

• Provide leadership and direction to a medium-sized team of employees
• Ensure adherence to business controls and mitigate risk
• Manage teams and pipeline for optimal client experience
• Review loans to ensure credit conditions are met and assist clients through the process
• Evaluate performance and direct daily tasks of loan processing specialists
• Guide team to meet production goals while ensuring service, quality and integrity
• Take ownership of MCAs, CAPS and Action Plans
• Assist processors with complex transactions and escalated client complaints
• Collaborate with site management on operational issues and initiatives
• Lead meetings on operational actions

Assistant Vice President – Loan Processing Manager – Mortgage

Risk

• Provide inspiring leadership and strategic guidance to a team of approximately 10+ Risk analysts
• Develop, implement, and manage comprehensive Management Control Assessments (MCA)
• Create and execute a robust program for validating systemic controls
• Lead the comprehensive management of the issues portfolio
• Direct the preparation of complete and accurate account-level data sets for transaction testing
• Provide strategic leadership to transform Management Information Systems (MIS) processes
• Develop and articulate a clear vision, desired end-state, and strategic roadmap

Risk Policy Senior Group Manager – Director

• Own and oversee day-to-day operations across all corporate facilities, ensuring best-in-class service delivery and workplace experience
• Be on call 24/7 for facilities management–related issues, providing leadership during critical situations
• Lead outsourced teams and vendor partners, driving accountability, performance, and continuous improvement
• Serve as a trusted escalation point for complex or high-impact facilities issues
• Build and maintain strong, trusted relationships with Site Heads, Business Leads, and key stakeholders
• Act as the primary point of contact for resolving workplace challenges, including facilities issues and space-related matters
• Partner closely with business leaders to anticipate needs, provide proactive solutions, drive change management, and enhance the overall workplace experience
• Facilitate clear communication between facilities, leadership, and support teams to ensure alignment and rapid issue resolution
• Define and execute the Asset Management strategy in alignment with business goals
• Own full P&L and financial responsibility, including budgeting, forecasting, and cost optimization initiatives
• Monitor utilities consumption and implement innovative, data-driven cost reduction and energy efficiency programs
• Prepare expenditure requests for infrastructure and strategy initiatives and provide system approvals for expenses
• Lead and advance sustainability initiatives across the portfolio
• Promote energy awareness and embed environmentally responsible practices into daily operations
• Support enterprise ESG goals through measurable and impactful outcomes
• Oversee occupancy planning, space optimization, and utilization strategies
• Conduct required site inspections (travel required) and Quality Building Operating Reviews (QBORs)
• Ensure compliance with internal policies (training, records management, information security), health & safety standards, and local regulations
• Manage permits, licenses, regulatory requirements, insurance reporting, and other reporting requirements for maintenance
• Lead risk mitigation, business continuity planning, and disaster recovery efforts
• Maintain a strong preventive maintenance program to maximize asset reliability
• Partner with FM teams on hurricane preparedness, recovery, and broader environmental risk planning
• Lead strategic vendor management, including outsourced service providers
• Negotiate and oversee contracts across maintenance, infrastructure, and building systems
• Drive service excellence, innovation, and value creation across all vendor partnerships