Citi

Analyst

• Lead adversary simulation of products and processes to assess the effectiveness of controls and fraud detection and prevention systems
• Identify vulnerabilities to help Citi identify and address potential weaknesses in their fraud prevention strategies
• Provide recommendations for mitigation of vulnerabilities, lead debriefings with cross-functional partners to ensure mitigation of the detected vulnerabilities
• Knowledge of device fingerprinting, browser spoofing, proxy/VPN usage and basic scripting like Shell/Python/Java
• Create and use BOT tools and run velocity and load testing
• Fraud domain knowledge – understanding of fraud and credit risk systems, KYC/AML basics, BRI scams, SIM-Swaps, OTP attack and social engineering tactics
• Ability to read data logs and present quantitative analytics skills
• Conduct safe testing protocols with understanding of legal and ethical elements
• Assist Fraud Incident Response Teams with incident investigations and aid in technical risk assessments
• Coordinate with system development and infrastructure units to identify fraud risks and the appropriate controls for development, day-to-day operations, and emerging technologies
• Perform regular assessments based on changes in the fraud threat landscape
• Monitor vulnerability assessments and ensure that issues are addressed for the applications that they support
• Identify significant fraud threats and vulnerabilities
• Assume informal/formal mentorship role within teams and assist with the coaching and training of new team members
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Fraud Red Team Lead Analyst

Sales

• Manage a portfolio of clients and take global, regional, and local accountability for delivering Treasury and Cash Management solutions to their clients.
• Responsible for actively calling on clients in partnership with partners across the bank to deepen relationships.
• Act as the primary global point of contact and accountability for Treasury solutions within their portfolio.
• Global, regional, and local responsibility to grow their Treasury revenues; focused on finding new opportunities while building a trusted advisor status with Clients and Relationship Managers.
• Drives innovation on the solutions we provide clients.
• Always ensures compliance with regulatory requirements including Citi’s policies and guidelines.

Cash Management Sales Officer – Consumer, Healthcare and Life Sciences – Vice President

• This role will manage reconciling and processing positions related to Corporate Action events
• These activities include revisions of communications, notifications and facilitating postings for Corporate Action or Proxy events
• Develops client specific service solutions and maintains quality control
• Performs multiple transactions of moderate complexity to achieve operating efficiency and a high level of productivity
• Minimizes risk to the bank through the appropriate application of procedural requirements and adherence to audit and control policies
• Participates in compliance related procedures and controls activities
• Continuously looks for and designs business required documents to reduce the number of manual touch points to process payments
• Works closely with peers and product to develop solutions that will enable team to meet the mission statements of the department and create dynamic MIS
• Participates in system testing
• Maintains awareness of product changes and system enhancements
• Assists team member during periods of high volume work, provides back-up coverage, and performs other duties as assigned by supervisor
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Corporate Actions Asset Servicing Associate Analyst

Operations

• Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
• Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
• Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures
• Contribute to development of new techniques, models, and plans within area of expertise
• Facilitate alignment of the Operations Support infrastructure through focused technologies and processes
• Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures
• Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations
• Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and/or other team members. Ability to manage teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Operations Support Manager

• Process Voluntary & Choice Corporate Action events for US, Canadian, and Latin American securities
• Process ad-hoc instructions for conversions, SPAC Splits, warrants, exchanges, DRS, and legend removals
• Perform key reconciliations and controls to support processing of the corporate action lifecycle and break management
• Ensure timely handling of notifications, elections, entitlement calculations, and follow through with the applicable outturn bookings
• Identify and manage any risk within the event /process and manage events in various Asset Servicing systems; escalating issues to management
• Research and resolve open balances connected to the process including coordinating with our relevant desks and counterparties on liabilities or issues
• Manage any email correspondence related to the process, ensure timely responses and proper resolution of open queries
• Develop effective working relationships with both internal and external parties as a result of direct interaction with external Clients, Counterparty's, Traders, and Client Executives
• Identify process improvements/breakdowns/control gaps, propose solutions, perform UAT testing, and work with the management/project team to implement across the group
• Assist with training new staff across multiple internal/external systems, markets, and products

Corporate Action Asset Servicing Intermediate Associate Analyst

Director

• Provides overall leadership and management of a consumer function; develops strategies and detailed business plans.
• Works with key stakeholders to create and manage reliable and predictable processes that will improve end-to-end turnaround times and significantly increase client satisfaction.
• Aligns capabilities, capture synergies and resolve conflicts in setting standards
• Ensures harmonization of common standards across businesses
• Identifies opportunities to leverage capabilities across businesses
• Works in partnership with functional geographic leadership to establish and document the global standard Common Operating Model for lending processes
• Serves as the global subject matter expert for functionality, business and process related expertise
• Gathers and shares best practices from both internal/external sources for the development and deployment of lending workflow systems
• Communicates changes coordinating with the Global team, Regional Heads and other stakeholders
• Tracks progress and compliance, particularly through initial implementation phase
• Develops a timely, factual and transparent communication process between delivery units and relationship sales units - jointly with Risk and technology
• Works with regional management teams to develop organizational plans, budgets and financial controls to meet strategic plans and objectives and ensure communication of such to appropriate internal management
• Ensures organization strictly adheres to internal control policies
• Ensures that the organization's activities are carried out in accordance with all regulatory, legal, and governmental regulations
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Retail Bank Market Director

Vice President

• Manage the team supporting multiple aspects of the Asset-Backed Securities ("ABS") lending lifecycle including but not limited to: loan closing and servicing coordination, facilitating complex client onboarding, data management, and quality control.
• The team will be accountable and responsible for operational oversight of the closing and servicing of all loan transactions of the business division being supported to ensure all internal and external requirements are met.
• Perform leadership and managerial role relevant to the build and development of the team supporting loan origination and lifecycle management which includes large complex syndicated and bilateral loans covering but not limited to corporate, commercial, real estate, structured lending and trade.
• Create and manage processes, standards, procedures, controls, training, and implementation of Transaction Management.
• Design and implement technology including testing and rollout.
• Produce and provide training and support to transaction management staff and business constituents.
• Partner with each of the originating and coverage business lines, credit risk, operations, legal, etc to ensure strategic vision is enabled.
• Ensure that quality of data, controls and processes performed meet internal policies and regulatory requirements/expectations, via staff management.
• Work with lines of business, transaction management, and loan operations to define and implement operational metrics and risk and control reviews to ensure all stakeholders have end to end transparency.
• Constantly improve processes, controls and efficiencies within the group and front to back across loan lifecycle.
• Lead projects to enhance performance and efficiency.
• Leadership role and serve as escalation relevant to loan remediation and loan system testing/migrations.
• Actively manage and maintain a deal closing pipeline of loan transactions.
• Coordinate and close loan transactions/lifecycle events, capture data, store documentation, troubleshoot issues/roadblocks, perform quality control.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Transaction Management – Asset-Backed Securities Lead – Senior Vice President

Customer Support

• Assist with evaluating and resolving service inquiries from clients across different platforms
• Effectively use various computer systems to complete assigned tasks and address account inquiries
• Develop and maintain working knowledge of specific groups of Citi products and services
• Analyze and identify potential risks and identify solutions that meet client needs
• Complete assigned tasks in an accurate and efficient manner
• Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets

Customer Service Representative

• Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally
• Provide coaching and support to team and serve as a point of contact for escalations
• Develop and maintain client portfolio through regular calls and face to face interaction, as needed
• Inform clients about problems (system failures, market issues) and provide regular resolution updates
• Advise on and advocate the implementation of process improvement and reengineering to improve client experience
• Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
• Escalate customer feedback, processing delays and errors appropriately
• Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
• Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives

Customer Service Analyst

Manager

• Represent Services business across cross-functional or cross-LoB forums of Finance Transformation
• Act as key coordinator to drive the completion of Services deliverables across Consent Order Finance Transformation projects
• Work with Services Data team to address any data issues related to RWA & Liquidity
• Partner with LMS Balance Sheet Management team in supporting and coordinating balance sheet optimization effort across liquidity, client reporting, and regulatory initiatives
• Establish performance measurement for LMS product capability usage and product financial value
• Drive deposit pricing governance establishment and maintenance

Balance Sheet Transformation Manager

• responsible for activities related to the development of new products and/or features
• developing business cases, requirements definition (BRDs), product enhancements innovation
• defining feature and functionality based on market and industry research and trends
• managing the end-to-end product development lifecycle
• scoping product releases, agreeing to and tracking business priorities
• incorporating regulatory and compliance requirements
• creating a product vision aligned to business priorities and corresponding road-map to delivery
• following market, industry and client trends
• developing plans, prioritizing, coordinating design and delivery of products or features
• serving as product ambassador within user community
• working closely with Technology, Business Managers and other stakeholders
• identifying solutions ranging across data analytics, reporting, CRM, Trade Workflows and trade processing
• delivering direct business results and advice regarding product development
• creating clear and specific project plans, business and technical requirements documents for product execution
• interacting with business managers, technology, and sales

Vice President, Wholesale Credit Product Development

QA Automation Engineer

• Design, develop, and test software applications
• Work closely with other team members to ensure that the software is developed and delivered on time and within budget
• Write high-quality code that is well-documented and easy to maintain
• Stay up to date on the latest software development trends and technologies
• Troubleshoot and debug software problems
• Ensure our software platforms are compliant with Citi's security and SDLC (Software Development Life Cycle) processes
• Work with a wide variety of business and tech teams and help them drive towards an everything-as-code and a codified controls mind-set
• Support and drive cultural change, instigating critical thinking about controls and processes and encouraging a culture of continuous improvement

Senior Automation Engineering Lead – VP

DevOps Engineer

• The SRE provides technical and business support for users of Citi Applications.
• This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment.
• Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.

Site Reliability Engineer – Assistant Vice President

Compliance

• Serves as a senior compliance risk analyst for Independent Compliance Risk Management (ICRM) responsible for establishing internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and deliver a risk management framework that maintains risk levels within the firm's risk appetite and protect the franchise.
• Participating in the design, development, delivery and maintenance of best-in-class Compliance, programs, policies and practices for ICRM.
• Analyzing comparative data and preparing regional and global reports related to compliance risk assessments, and monitoring of compliance related issues.
• Reviewing materials to ensure compliance with various regulatory and legal requirements.
• Identifying and addressing potential risks.
• Investigating and assisting in responses to compliance risk issues.
• Investigating regulatory inquiries, preparing required documentation, making recommendations to senior management on how to proceed, and preparing responses for the regulatory inquiries.
• Monitoring adherence to Citi’s Compliance Risk Policies and relevant procedures.
• Preparing, editing and maintaining Compliance program related materials.
• Interacting and working with other areas within Citi, as necessary.
• Keeping abreast of regulatory changes, new regulations and internal policy changes in order to further identify new key risk areas.

Senior Compliance Risk Analyst

• proactively identify and pursue opportunities to generate revenue and materially increase Assets Under Management (AUM) through new client acquisition and deepening existing client relationships.
• develop and execute sophisticated strategies to attract and onboard new high-net-worth and ultra-high-net-worth clients, with an exclusive emphasis on founders, executives, and key employees in the Technology and Healthcare sectors.
• serve as a thought leader and subject matter expert for clients with complex financial needs, particularly those involving concentrated stock positions, private stock holdings, and sophisticated banking and lending solutions pertinent to the Tech and Healthcare sectors.
• leverage an existing, robust network within the Technology and Healthcare venture capital, private equity, startup, and corporate executive communities to generate qualified referrals and proprietary new business opportunities.
• serve as a trusted advisor to clients, understanding their complex financial needs, goals, and risk tolerance to provide tailored wealth management solutions that go beyond traditional retirement planning.