Citi

Software Engineer

• The Apps Support Tech Lead Analyst is responsible for partnering with multiple technology teams to ensure appropriate integration of functions to meet goals;
• identify and define necessary system enhancements;
• analyze existing system logic, identify problems; and recommend and implement solutions.
• Provides expertise in area and an advanced level of understanding of the principles of apps support.
• Formulates and defines systems scope and objectives for complex, high-impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems, and industry standards; documents requirements.
• Analyzes existing application architecture, integration flows, authentication/authorization patterns, data flows, UI/middleware/backend dependencies, and technology constraints to identify support, modernization, resiliency, and risk-reduction opportunities.
• Performs hands-on proof-of-concepts to validate solution options, including API integrations, UI and middleware frameworks, automation opportunities, AI-enabled tooling, and platform modernization patterns.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts, Systems Analysts, architects, engineering teams, security, and operations teams to determine and document system impacts, technical options, implementation considerations, and support requirements.

Vice President, Engineering & Architecture Developer

Vice President

• Own and provide L2 support for mission-critical & Equities Cash trading applications
• Work closely with the development, QA and business support teams, and the Equities business to determine strategy & priorities and to ensure that the team is meeting the business’ requirements.
• Ensure team delivers on these priorities and communicated progress effectively to all stakeholders.
• Provide technical application support, monitoring the applications and technical platform, answer queries via phone, e-mail and other communication mediums.
• This group provides the detailed knowledge of the applications and the upstream and downstream dependencies.
• For example, they should be able to understand the application processes, database schema as an expert, but would not typically be expected to read and understand the application code.
• Perform appropriate problem-solving tasks before passing to another team with previously agreed upon format, logs, etc.
• When dealing with major issues, the group would be expected to make key technical recommendations based on their knowledge of the systems and the process flows involved.
• Follow through to ensure each problem is resolved according to SLA.
• Effectively communicate issues and status updates with business support, regional colleagues, and development teams.

Apps Support Manager – Senior Vice President

Risk

• Oversee the application of fraud risk policies, tools, and governance processes, creating sustainable solutions for minimizing losses resulting from failed internal processes, inadequate controls, and emerging risks related to fraud.
• Design and oversee the implementation of robust control measures to mitigate identified fraud risks.
• Independently assess fraud risks within the business, ensuring that the level of exposure to potential fraud risk is within the organization's acceptable risk appetite.
• Review and challenge the effectiveness of risk mitigation strategies and control measures implemented by the 1st line of defense.
• Build and maintain effective relationships with Business partners, establishing credibility by understanding the business, their needs, strategic priorities, and challenges.
• Provide strategic fraud risk advisory and support to the business and other stakeholders. Guide them in making informed decisions that consider the potential impacts and risks of fraud.
• Partner with key stakeholders to drive fraud risk management strategy in alignment with organizational objectives and risk appetite.
• Support independent oversight and assurance over the bank’s broader operational risk management frameworks, ensuring compliance with regulatory requirements and internal policies.
• Support internal and external audits and regulatory examinations, as applicable.
• Report and escalate significant risk issues and breaches to executive management.
• Partner with Sr. management on the reporting and presentation of fraud risk status, trends, and key developments to the board, regulators, and other key stakeholders, as applicable.
• Foster a culture of fraud risk management awareness and accountability in the organization, ensuring that employees understand their roles and responsibilities in preventing, detecting, and reporting fraudulent activities.
• Is an enthusiastic and early adopter of change; takes ownership for helping others see a better future and stay positive during uncertainty.
• Demonstrates and inspires curiosity in seeking new ways to overcome challenges; actively applies learning from failures.
• Challenges self and others to seek out and communicate alternative views even when unpopular; welcomes diverse ideas to improve outcomes.
• Acts as a change catalyst by identifying and helping others see where new ideas could benefit the organization.
• Proactively seeks to understand and act in alignment with organizational decisions; helps others prioritize team and enterprise success over their own personal agenda.
• Focuses on highest-priority work aligned to business goals; helps others effectively manage competing priorities.
• Proactively identifies opportunities to streamline work; creates process improvements that enhance efficiency for self and the team.
• Takes personal accountability for escalating, identifying, and managing potential risk; implements controls that enhance the client experience and operational effectiveness.
• Anticipates problems and proactively identifies solutions that address the root causes and result in meaningful improvements.
• Sets high expectations and invests the necessary effort to deliver excellence and exceed performance goals.
• Role-models and helps others to do the right thing for clients and Citi in all situations, even when difficult.
• Engages key stakeholders early and often and actively looks for opportunities to improve collaboration in achieving common goals.
• Proactively seeks out opportunities to volunteer in Citi programs that support the community; advocates for solutions that meet the needs of Citi’s clients and the community.
• Enthusiastically promotes the unique needs and preferences of colleagues; makes active commitment to help colleagues achieve balance, well-being, and development.
• Leverages varied networks to recruit diverse talent; advocates for colleagues with diverse skillsets, styles, and experiences to gain career opportunities.
• Empathetically listens and understands others’ positions before acting on issues; works to amplify voices that are minimized in the workplace.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards.

Senior Vice President, Wealth and Retail Fraud Risk

Analyst

• Provides technical and business support for users of Citi Applications
• This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
• Start of day checks, continuous monitoring, and regional handover
• Perform same day risk reconciliations
• Develop and maintain technical support documentation
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
• Participate in application releases, from development, testing and deployment into production
• Engages in post implementation analysis to ensure successful system design and functionality
• Considers implications of the application of technology to the current environment
• Identifies risks, vulnerabilities and security issues; communicates impact
• Ensures essential procedures are followed and helps to define operating standards and processes
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements

Apps Support Lead Analyst – Vice President

Financial Crime

• Conduct reviews of client account activity, statements, internet research, and client profile information
• Conduct background checks/intelligence/customer research/transactional analysis
• Conduct regulatory and sanction screenings as well as review domestic consumer cases and support complex periodic review processes
• Escalate unusual activity to the Financial Intelligence Unit (FIU) and assist with escalating potential risks
• Support periodic review triage processes
• Present summarized findings to peers and management, including recommendations to changes in procedures resulting from review findings and quality assurance review of analyst case work
• Onboard/train new associates, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Vice President, Engineering & Architecture Developer

Apps Support Manager – Senior Vice President

Senior Vice President, Wealth and Retail Fraud Risk

Apps Support Lead Analyst – Vice President

KYC Operations Associate