Apps Support Lead Analyst – Vice President

Citi

. Provides technical and business support for users of Citi Applications .

Posted 4/29/2026full-timeJersey City • New Jersey, New York • 🇺🇸 United StatesSenior💰 $142,320 - $213,480 per yearWebsite

About the role

Key responsibilities & impact

Provides technical and business support for users of Citi Applications
This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements
Maintains application systems that have completed the development stage and are running in the daily operations of the firm
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Start of day checks, continuous monitoring, and regional handover
Perform same day risk reconciliations
Develop and maintain technical support documentation
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner
Ensures that storage and archiving procedures are in place and functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolution
Reviews and develops application contingency planning to ensure availability to users
Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
Participate in application releases, from development, testing and deployment into production
Engages in post implementation analysis to ensure successful system design and functionality
Considers implications of the application of technology to the current environment
Identifies risks, vulnerabilities and security issues; communicates impact
Ensures essential procedures are followed and helps to define operating standards and processes
Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements

Requirements

What you’ll need

6-10 years’ experience in an Application Support role
Experience installing, configuring or supporting business applications
Experience with some programming languages and willingness/ability to learn
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools
Good all-round technical skills
Ability to plan and organize workload
Ability to understand, prioritize incident and multitask in a fast-paced environment

Benefits

Comp & perks

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

application supportprogramming languagestechnical support documentationrisk reconciliationbug fixingsystem designincident prioritizationproblem management

Soft Skills

effective communicationproblem-solvingorganizational skillsmultitaskingcollaboration