Apps Support Manager – Senior Vice President

Citi

. Own and provide L2 support for mission-critical & Equities Cash trading applications .

Posted 4/29/2026full-timeJersey City • New Jersey, New York • 🇺🇸 United StatesSenior💰 $176,720 - $265,080 per yearWebsite

Tech Stack

Tools & technologies

JavaLinuxPerlPythonShell ScriptingSQLUnix

About the role

Key responsibilities & impact

Own and provide L2 support for mission-critical & Equities Cash trading applications
Work closely with the development, QA and business support teams, and the Equities business to determine strategy & priorities and to ensure that the team is meeting the business’ requirements.
Ensure team delivers on these priorities and communicated progress effectively to all stakeholders.
Provide technical application support, monitoring the applications and technical platform, answer queries via phone, e-mail and other communication mediums.
This group provides the detailed knowledge of the applications and the upstream and downstream dependencies.
For example, they should be able to understand the application processes, database schema as an expert, but would not typically be expected to read and understand the application code.
Perform appropriate problem-solving tasks before passing to another team with previously agreed upon format, logs, etc.
When dealing with major issues, the group would be expected to make key technical recommendations based on their knowledge of the systems and the process flows involved.
Follow through to ensure each problem is resolved according to SLA.
Effectively communicate issues and status updates with business support, regional colleagues, and development teams.

Requirements

What you’ll need

Equities Support experience (8+ years minimum)
Trade floor support experience
FIX Protocol Knowledge
Python and Perl (the team supports applications built in Java as well)
Linux/Unix Shell Scripting
SQL database
Clear communication Skills
Passion to grow within prod support space
10+ years of application support experience
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Ability to communicate appropriately to relevant stakeholder
Demonstrated analytical skills

Benefits

Comp & perks

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Equities SupportTrade floor supportFIX ProtocolPythonPerlLinuxUnix Shell ScriptingSQLApplication supportProblem-solving

Soft Skills

Clear communicationOrganizational skillsAnalytical skillsInterpersonal skillsStakeholder communicationTeam collaborationAdaptabilityProactive approachAttention to detailTime management