Sales Market Operations Lead Analyst
The Cigna Group
Tableau
Workforce Management Operations Group Manager, SVP
Citi
full-time
Posted on:
Location Type: Hybrid
Location: Jacksonville • Florida, Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $119,680 - $179,520 per year
Job Level
Lead
About the role
- Drive workforce strategy and provide insights across capacity planning and supported applications to optimize people and processes
- Enable discipline, create consistency, and vigorously improve processes
- Deliver & optimize applications and tools in real-time while driving control rigor
- Lead a team of Workforce Management Ops Support Lead Analysts that will deliver accurate forecasting of headcount needed to achieve key performance metrics
- Provide strategic oversight, visionary guidance, and robust leadership for all capacity planning activities
- Drive the development and implementation of advanced analytics, cutting-edge AI/ML models, and sophisticated Workforce Management (WFM) software applications.
Requirements
- 10+ years of experience in operations support, workforce management, or a related field, with a significant portion in a leadership or managerial capacity.
- Prior experience in banking industry or financial services sector is highly desirable
- Extensive knowledge with call management, workflow/inventory management, workforce management applications, and forecasting methodologies
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
capacity planningforecasting methodologiesadvanced analyticsAI modelsML modelsworkforce management softwareprocess optimizationcall managementworkflow managementinventory management
Soft skills
leadershipstrategic oversightvisionary guidanceteam managementprocess improvementcommunicationdisciplineconsistency
