Applications Development Product Manager – Assistant Vice President
Citi
Applications Support Product Manager – Vice President
Citi
full-time
Posted on:
Location Type: Hybrid
Location: Jacksonville • Arizona, Florida, North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $113,840 - $170,760 per year
Job Level
Lead
About the role
- Provides technical oversight across systems and applications; leverage skills across multiple apps support areas
- May manage one or more apps support teams
- Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads
- Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes
- Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution
- Consults with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users
- Requires awareness of audit and compliance related issues
- Contributes to formulation of strategies for apps support and other functional areas
- Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
- Ability to handle incidents, problems and change at a global enterprise level
- Calm and analytical when faced with major incidents on critical systems
- Responsible for delivery of end results and shares responsibility for budget management which directly impacts the apps support area; accountable for resource planning
- Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis
- Focus on people development, evaluating subordinates' performance and making decisions on pay increases, hiring, terminations and other personnel actions and deputize for the regional support manager
- Performs other duties and functions as assigned
Requirements
- 6-10 years experience in an Apps Support role would be an added advantage, but not essential
- Experience with people management
- Highly assertive communications skills, commanding personality
- Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication
- Must show confidence in all communications
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholders
- Understanding of Scrum and Agile Technology project management; JIRA user story writing, etc.
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
incident resolutionroot cause analysisstrategic planningproblem managementchange managementapps supportperformance evaluationbudget managementmonitoringresiliency
Soft skills
communication skillsdiplomacy skillspeople managementassertivenessanalytical skillscalmness under pressurecustomer satisfactionteam collaborationleadershiporganizational skills
