Citi

Vice President, Application Support

Citi

full-time

Posted on:

Location Type: Hybrid

Location: Jacksonville • Florida, Montana, Tennessee • 🇺🇸 United States

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Salary

💰 $113,840 - $170,760 per year

Job Level

Senior

About the role

  • Support management of the Retail Bank Fraud Prevention platform (Actimize iFMx RCM+AIS) within Financial Crimes and Fraud Prevention Organization
  • Serve as liaison with Technology teams on short-term actions and long-term roadmap
  • Partner with multiple technology teams to ensure appropriate integration of functions
  • Identify and define system enhancements; analyze system logic and recommend/implement solutions
  • Formulate and define systems scope and objectives for complex, high impact application enhancements and problem resolution
  • Work closely with Product Owners, Business Analysts and Systems Analysts to document systems impacts and support requirements
  • Identify risks, vulnerabilities and security issues; propose risk mitigation options
  • Act as advisor/coach to new or lower level analysts and allocate work
  • Appropriately assess risk and ensure compliance with laws, policies, and controls

Requirements

  • 6-10 years experience
  • Practical problem solving and strategic thinking skills
  • Demonstrated leadership, interpersonal skills and relationship building skills
  • Service oriented attitude
  • Ability to work in a fast-paced environment
  • Experience working or leading requirement gathering efforts for multiple large development projects at one-time
  • Proficient using basic technical tools and systems
  • Good interpersonal and communication skills
  • Bachelor’s degree or equivalent experience (Master’s degree preferred)
  • Experience with Case Management and Decision Engine solutions (e.g., Actimize iFMx (RCM, AIS), SAS Fraud Manager)
Benefits
  • Discretionary and formulaic incentive and retention awards
  • Medical, dental & vision coverage
  • 401(k)
  • Life, accident, and disability insurance
  • Wellness programs
  • Paid time off packages (vacation, sick leave, paid holidays)
  • Competitive employee benefits (available offerings vary by jurisdiction, job level, and date of hire)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
system enhancementssystem logic analysisrisk mitigationapplication enhancementsproblem resolutionrequirement gatheringFraud PreventionCase ManagementDecision Engine solutionsActimize iFMx
Soft skills
problem solvingstrategic thinkingleadershipinterpersonal skillsrelationship buildingservice orientationcommunication skillscoachingrisk assessmentcollaboration
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