Senior Operational Risk Analyst
Citi
Senior Operational Risk Analyst
Citi
full-time
Posted on:
Location Type: Hybrid
Location: San Antonio • Florida, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $79,120 - $118,680 per year
Job Level
Senior
About the role
- Support Internal Fraud incident and loss reporting
- Check and oversee the client reimbursement process
- Create reimbursement reporting metrics and monitor actions and timing
- Support case tracking and defect analysis of Internal Fraud events with alignment to IFRAs
- Support / Implement the provision of meaningful Governance routines / MIS to facilitate the identification of risk / measurement of work
- Provide thought leadership to contribute to the continuing evolution of the NAM IF focused function
- Participate in the application of operational risk policies, technology and tools, and governance processes
- Contribute to risk assessments and drive actions to address root causes of operational risk losses
- Provide governance and oversight, evaluate control environment and ensure appropriate controls are in place
- Coordinate audits, examinations, and deliverable requirements from internal and external reviewers
- Ensure project completion, special assignments, and other ad hoc activities as required
- Ensure Operations Team compliance with regulatory policies and procedures
- Coach and train new recruits and assume informal/formal leadership roles within teams
- Act as SME to senior stakeholders and/or other team members
Requirements
- 5-8 years experience and exposure to Financial Services industry with a focus on Fraud and/or Dispute Resolution preferred
- Reg E policies and procedures knowledge
- Skillset of working in control or risk functions with experience in consumer business and/or in a direct fraud management/control role, preferred
- Creating/delivering presentations and influence executive audiences of all levels including senior level management
- Ability to work independently and manage timelines with ability to successfully deliver assignments
- Excellent verbal and written communication skills
- Customer focused with excellent Interpersonal skills and ability to work well in a team environment collaborating across diverse groups
- Demonstrated understanding of operational risk and gap identification
- Ability to prioritize and manage multiple projects simultaneously
- Bachelor's/University degree or equivalent experience
- Internal Fraud, Reg E and Dispute Resolution skills
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays
- discretionary and formulaic incentive and retention awards (for eligible employees)
- access to citibenefits.com for additional employee benefits information
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Fraud managementDispute resolutionOperational risk assessmentGovernance routinesMetrics reportingControl environment evaluationRoot cause analysisReg E policiesCase trackingDefect analysis
Soft skills
LeadershipCommunicationInterpersonal skillsTeam collaborationProject managementPresentation skillsCustomer focusIndependenceTime managementCoaching
