Fraud Operations Lead Analyst – Commercial Cards
Citi
full-time
Posted on:
Location Type: Hybrid
Location: Sioux Falls • Florida • South Dakota • United States
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Salary
💰 $87,600 - $131,400 per year
Job Level
About the role
- Primary liaison for global Association (Visa/Mastercard) interactions, ensuring alignment with external standards and updating internal practices accordingly.
- Lead Global Operations Readiness initiatives, acting as the key technology liaison and primary point of contact for all global applications used within the Commercial Card Fraud operations, including end-to-end incident management.
- Manage global projects critical to enhancing Commercial Card Fraud prevention and operational efficiency, from initiation to successful implementation.
- Drive the review, design, and uplift of global operational procedures and controls within Commercial Card Fraud, focusing on continuous improvement, client experience, and automation.
- Contribute to the global team's capabilities by leveraging Spanish language proficiency to facilitate communication and collaboration in diverse operational environments.
Requirements
- 6-10 years of experience in a related role
- Proven ability to excel as a global individual contributor, demonstrating autonomy and independent judgment in a complex, international environment.
- Demonstrated experience and understanding of Visa/Mastercard Association dispute guidelines.
- Strong Project Management skills, with a track record of successfully leading projects from inception to completion across different regions.
- Proficiency in the review, design, and strategic uplift of operational controls, specifically within a fraud prevention context.
- Spanish language proficiency (preferred)
- Commercial Card experience (preferred)
- Fraud and/or Dispute experience (preferred)
- Senior level experience in a similar position preferred
- Expert in the subject of at least one area of the function
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated ability to remain unbiased in a diverse working environment.
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Project ManagementFraud PreventionOperational ControlsIncident ManagementCommercial CardVisa/Mastercard Dispute GuidelinesProcess ImprovementAutomationGlobal Operations ReadinessStrategic Uplift
Soft Skills
AutonomyIndependent JudgmentCommunicationCollaborationBias AwarenessLeadershipClient ExperienceContinuous ImprovementWritten CommunicationVerbal Communication