Citi

Head of Customer Growth, Value Cards and Personal Installment Loans, Director

Citi

full-time

Posted on:

Location Type: Hybrid

Location: New York City • Illinois • New York • United States

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Salary

💰 $170,000 - $300,000 per year

Job Level

Lead

About the role

  • Develop and execute strategies to drive profitable customer growth.
  • Partner with Marketing and Analytics for customer acquisition.
  • Collaborate with Product and Marketing teams for new product positioning.
  • Deliver planned commitments for customer acquisitions.
  • Cultivate relationships with Marketing, Analytics, and Risk teams.
  • Lead comprehensive test-and-learn agendas with Analytics and Product teams.
  • Partner with teams to establish optimal channel mix for profitability.
  • Conduct competitive intelligence efforts to inform strategic planning.
  • Ensure seamless execution of pre-screen campaigns.
  • Evaluate options for generating fee revenue through decline monetization.

Requirements

  • Bachelor’s degree required; Master’s degree preferred.
  • 10+ years of progressive experience.
  • Proven track record of delivering results and leading high-performing teams.
  • Strategic thinker with the ability to define overarching business strategies.
  • Deep knowledge and understanding of customer needs and market dynamics.
  • Demonstrated strong people leadership skills.
  • Exceptional ability to build and nurture relationships with a diverse range of stakeholders.
  • Excellent communication (written and verbal), listening, and influencing skills.
  • Strong understanding of product architecture, backend systems, and financial products.
  • A change agent with a proven ability to drive innovation.
Benefits
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • planned time off (vacation)
  • unplanned time off (sick leave)
  • paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer acquisitionstrategic planningcompetitive intelligenceproduct positioningchannel mix optimizationdecline monetizationproduct architecturebackend systemsfinancial products
Soft Skills
strategic thinkingpeople leadershiprelationship buildingcommunicationlisteninginfluencinginnovation
Certifications
Bachelor's degreeMaster's degree