Securities and Derivatives Associate Analyst
Citi
Operations Support Specialist
Citi
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida, Missouri, Tennessee
Visit company websiteSalary
💰 $43,960 - $57,340 per year
Job Level
JuniorMid-Level
About the role
- Provide operations support services including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team
- Serve as the liaison between operations staff, relationship managers, project managers, custodians and clients
- Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
- Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
- Communicate daily with management on productivity, quality, availability, MIS indicators, and provide written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
- Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
- Support expansive and diverse array of products and services
- Assist with ongoing Lean and process improvement projects
- Resolve complex problems based on best practice/precedence, escalating as needed
- Appropriately assess risk when business decisions are made, drive compliance with applicable laws, rules and regulations, adhere to Policy, apply sound ethical judgment, and escalate, manage and report control issues with transparency.
Requirements
- 2-4 years of relevant experience
- Proficient in Microsoft Office
- Comprehensive knowledge of Dispute process
- Ability to work unsupervised and apply problem solve capabilities
- Ability to work occasional weekends to support Pega releases and COB testing
- Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
- Demonstrated analytical skills and mathematical knowledge
- Consistently demonstrates clear and concise written and verbal communication skills
- High School diploma or equivalent
