Associate Operations Support Analyst
Citi
full-time
Posted on:
Location Type: Hybrid
Location: San Antonio • Florida • Tennessee • United States
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Salary
💰 $49,010 - $68,390 per year
About the role
- Build and run reports such as Management Information Systems (MIS) or financial forecasts and results, as needed
- Research and interpret standard information and identify inconsistencies in data or results
- Assist in training team members on loan resources as well as provide testing assistance for production validation and host release
- Prepare basic presentations for management
- Support trouble ticket resolution and the training of new and borrowed testers
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Requirements
- 0-2 years of relevant experience preferred
- Knowledge in creating and maintaining Quality Assurance documentation (test strategy & plan, test cases/scripts, defect reports/analysis, etc.)
- Proficient in Microsoft Office, with preferred experience with MS Excel.
- It's a plus to have experience in Aspen, or other QA data repositories.
- Understanding of QA values and principles
- Experience in the Financial Services is preferred
- Knowledge in Regulation Z and experience in an audit or QA role is preferred
- Proven problem-solving and negotiation skills
- Consistently demonstrates clear and concise written and verbal communication
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Quality Assurance documentationtest strategytest plantest casesdefect reportsdata analysisfinancial forecastingreport buildingdata interpretationrisk assessment
Soft Skills
problem-solvingnegotiationwritten communicationverbal communicationtrainingteam collaborationattention to detailethical judgmenttransparencypresentation skills