Global Lead – Services Production Management Business Control Centre
Citi
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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Job Level
About the role
- Define and drive the strategy for Services BCC, ensuring alignment with Citi goals.
- Deliver outcomes that promote rapid recovery, reduce client impact duration, and foster continuous improvement based on stakeholder and client feedback.
- Maintain strong relationships with senior product, operations, and technology stakeholders, garner support for strategy, set targets and share performance insights.
- Actively lead and manage stakeholders during more significant disruptive events.
- Ensure adherence to Citi Enterprise policies and protocols, incl. Major Incident Management and ITIL practices.
- Build, maintain strong awareness of global regulatory obligations related to disruptive events, including reporting requirements and stakeholder communication.
- Strengthen CBS/ITOL awareness, obligations, response, and reporting requirements, influencing outcomes to tackle improvement areas.
- Ongoing improvement in Services command and control, escalation, and communication, including cyber event coordination.
- Improve readiness and response to enterprise/catastrophic events through tabletop/chaos training exercises and automation.
- Set and cascade objectives and performance measures for direct teams and those relevant to overall Services Production organization.
Requirements
- 10+ years of relevant industry experience.
- Proven leadership managing and influencing global teams, direct, matrix and stakeholders.
- Strong track record in crisis management and leading responses to disruptive events.
- Demonstrated success driving results and continuous improvement in production.
- Experienced with organizational transformation.
- Exceptional stakeholder and relationship management capabilities.
- Experience with financial planning and cost discipline.
- Exceptional staff engagement and talent development skills.
- Ability to navigate and lead within large, complex organizations.
Benefits
- Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
- A discretional annual performance related bonus
- Private medical insurance packages to suit your personal circumstances
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
crisis managementcontinuous improvementorganizational transformationfinancial planningcost disciplinestakeholder communicationmajor incident managementITIL practicestabletop exercisesautomation
Soft Skills
leadershiprelationship managementstaff engagementtalent developmentinfluencingcommunicationstrategic thinkingperformance measurementcollaborationproblem-solving