Citi

Research Specialist, Financial Services Investigations

Citi

full-time

Posted on:

Origin:  • 🇺🇸 United States • Missouri

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Salary

💰 $41,600 - $53,600 per year

Job Level

Junior

About the role

  • Maintains large business accounts
  • Utilizes computer system to investigate disputes and resolves complex issues
  • Responds to customers in writing or verbally
  • Acts as coach and trainer to new employees
  • Supports system testing projects due to technical proficiency
  • Applies research, information gathering and analysis skills to factual information
  • Works under limited supervision and may support an expansive array of products/services
  • Appropriately assess risk when business decisions are made and escalate/manage/report control issues

Requirements

  • 1-3 years relevant experience
  • High School diploma or equivalent
  • Previous Teller, ATM or check processing experience helpful
  • Basic knowledge of the organization and its policies required
  • Applies research, information gathering and analysis skills to factual information
  • Demonstrates technical/administrative expertise and familiarity with system testing
  • Ability to maintain large business accounts and investigate disputes using computer systems
  • Respond to customers in writing and verbally
  • Acts as coach and trainer to new employees
  • Ability to appropriately assess risk and drive compliance with laws, rules and Policy