Junior IT Support Analyst
CITCON
full-time
Posted on:
Location Type: Hybrid
Location: Halifax • Canada
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Job Level
About the role
- Diagnose and resolve software and hardware incidents, requests and coordinate/implement scheduled changes, including operating systems, telecoms and enterprise software applications.
- Designing, developing, and implementing automated solutions to streamline business processes
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
- Developing detailed project plans and timelines for the implementation of automation projects
- Conducting feasibility studies to assess the potential for automation
- Provide support and management of physical access and general security of the premises where required
- Complete daily/weekly/monthly IT Health Checks for the local office
- Proactively notify Business and IT management of any issues as soon as they’re identified and provide regular updates on proposed solutions
- Assist in BCP planning and testing by ensuring IT hardware and facilities are DR ready
- Report to Business and IT Management on a periodic basis on IT issues, progress, initiatives, upcoming hardware/software replacements/upgrades and anything else which may impact business operations
- Act as general on-site resource for all IT teams supporting the site
- Provide cross organizational support – remote support for other locations
- Work after hours as required and be available to participate in an on-call schedule
Requirements
- You have 3+ years of experience in a similar role.
- Demonstrated understanding of ITIL and Change Management
- Excellent communication and interpersonal skills – both written and verbal
- Demonstrated analytical and problem management skills
- Experience in ensuring compliance with industry and local government standards
- Bachelor's Degree or technical qualification prevalent to the position
- Demonstrated commitment to continuous improvement and training
- Strong verbal and written communication skills
- Excellent presentation skills and an ability to engage audiences
- Ability to build relationships and work well across functions
- Experience in a collaborative team environment, accepting workload and responsibilities
- Must be able to manage multiple assignments simultaneously and have strong organizational skills; ability to prioritize and oversee multiple initiatives in a fast-paced environment
- Demonstrate a strong customer orientation and strategic thinking with an entrepreneurial spirit
- Demonstrate cross-functional expertise and the ability to thrive in a highly complex environment
Benefits
- Your well-being is of paramount importance to us, and central to our success.
- We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs.
- Ask us about specific benefits in your location.
- We embrace diversity, prioritizing the hiring of people from diverse backgrounds.
- Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.
- Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
automation solutionsIT Health ChecksBCP planningChange Managementfeasibility studiesincident resolutionproject planningproblem managementtechnical supportsecurity management
Soft Skills
communication skillsinterpersonal skillsanalytical skillsorganizational skillspresentation skillsrelationship buildingcollaborative skillscustomer orientationstrategic thinkingcontinuous improvement
Certifications
Bachelor's Degreetechnical qualification