Develop and maintain clear documentation of processes, RACI frameworks, and operational procedures
Build and maintain data-driven reporting and dashboards using Power BI and Excel
Ensure high standards of data accuracy, consistency, and reporting quality
Write and optimize SQL queries to extract, transform, and analyze data from Snowflake
Automate recurring reporting and workflows using AI tools, Excel macros, or other automation solutions
Maintain and administer internal CHG sites and operational resources
Program manages operational initiatives, coordinating customers
Identify operational inefficiencies and implement improvements
Support multi-functional teams with ad hoc analysis, reporting, and operational support

Requirements

Bachelor’s degree in computer science or business or data science
7+ years of experience in Business Operations, Business Analytics, Strategy & Operations, Program Management or similar roles
Strong SQL skills with experience querying and analyzing large datasets
Experience working with Snowflake or other cloud-based data warehouses
Proficiency in Power BI for dashboard creation and reporting
Advanced Excel skills, including VBA and macro development
Knowledge of Confluence and Jira (preferred)
Strong business insight and can understand and quickly assess multi-functional implications
Exceptional attention to detail and ability to navigate complex operational issues
Ability to handle multiple projects and priorities in a fast-paced environment
Experience automating reporting or operational workflows
Familiarity with data modeling, ETL processes, or analytics engineering concepts
Experience working with multi-functional customers in operations, products, or finance
Strong analytical problem solver who can turn messy data into clear insights
Ability to balance analytics work with operational execution

Benefits

medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year
flexible vacation time off program
80 hours of sick time off provided on hire date
additional paid time away may be requested for critical family issues
optional 10 paid days per full calendar year to volunteer
annual bonuses for non-sales roles

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLPower BIExcelVBAmacrosdata modelingETLanalytics engineeringSnowflakereporting

Soft Skills

attention to detailanalytical problem solvingmulti-taskingbusiness insightoperational executioncommunicationcoordinationprocess improvementcustomer supportadaptability

Certifications

Bachelor’s degree in computer scienceBachelor’s degree in businessBachelor’s degree in data science