Accountant I
Cisco
full-time
Posted on:
Location Type: Hybrid
Location: Richfield • Ohio • United States
Visit company websiteExplore more
About the role
- Provides customer support across multiple lines of insurance by handling inbound and outbound phone calls and responding to emails to address inquiries and resolve discrepancies.
- Fosters and builds relationships with internal departments and external customers to ensure a positive customer experience.
- Handles inquiries from internal and external customers related to billing and payments.
- Communicates effectively through clear written and verbal communication.
- Applies working knowledge of multiple billing and policy systems and related procedures to accurately administer billing, record payments, and reconcile billing statements.
- Conducts follow‑up on delinquent accounts, including communication with collection agencies, insurance agents, and insureds.
- Gathers and organizes data to support the creation of standard and ad hoc reports.
- Performs other duties as assigned.
Requirements
- High School Diploma or equivalent preferred.
- Generally, a minimum of 3 years of experience in accounting support functions.
- Billing and collections experience preferred.
- Possesses advanced organizational abilities to manage multiple tasks efficiently.
- Knowledge of relevant state and federal regulations and company policies/guidelines related to insurance accounting.
- Strong attention to detail, organizational skills, and problem-solving abilities.
- Demonstrates interpersonal and communication skills.
- Proven ability to handle confidential information with discretion.
Benefits
- We offer competitive benefits packages for full-time and part-time employees.
- Full-time employees have access to medical, dental, and vision coverage.
- Wellness plans.
- Parental leave.
- Adoption assistance.
- Tuition reimbursement.
- Paid Time Off and paid holidays.
- 401(k) plan with company match.
- Employee stock purchase plan.
- Commuter benefits.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
billing systemspolicy systemsaccounting supportdata organizationreport creationpayment reconciliationcollections experiencediscrepancy resolutioninquiry handlingcustomer support
Soft Skills
communication skillsinterpersonal skillsorganizational skillsattention to detailproblem-solving abilitiesrelationship buildingdiscretiontask managementcustomer experience focusfollow-up skills
Certifications
High School Diploma or equivalent