Cisco

Senior Technical Analyst

Cisco

full-time

Posted on:

Location Type: Hybrid

Location: Cincinnati • Ohio • United States

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Job Level

Senior

Tech Stack

InformaticaOracleSDLCSQLTableau

About the role

  • Analyzes business issues and defines requirements to design IT solutions that align with organizational goals
  • Collaborates with program manager, project manager and/or project teams to gather information, model systems requirements, and document specifications
  • Configures and maintains enterprise applications to ensure optimal performance and reliability
  • Responds to application service requests and troubleshoots issues with clear documentation and communication
  • Prepares technical specifications
  • Scrum master – Servant leader ensuring daily scrums, sprint planning, reviews, retrospectives and refinements are scheduled and occur consistently as the team progresses through the sprint
  • Removes blockers and impediments that prevent the team from meeting sprint goals
  • Performs Root Cause Analysis of production incidents and ability to resolve them correctly and quickly while improving / sustaining the system overall health and performance
  • Writes and analyzes XPath queries for XML data
  • Performs other duties as assigned

Requirements

  • Minimum of 8 years of related experience required
  • Prior experience within the P&C industry with deep knowledge in the insurance domain
  • Strong policy life cycle experience, and prior experience with SaaS policy administration vendors
  • Strong analytical skills with ability to gather and analyze data to driven decision-making
  • Prior experience with Agile methodology while using Rally or similar software
  • Familiarity with ITIL practices and software development lifecycles (SDLC)
  • Excellent communication, stakeholder engagement and business relationship skills
  • Ability to use AI-enabled tools to support day-to-day work, and hands on experience applying generative AI or AI-assisted tools
  • Proficiency in enterprise platforms and experience with Oracle SQL, MS SQL, reporting tools (e.g. Power BI, Tableau, Informatica) and other scripting languages
  • Experience with Snowflake, MarkLogic, data warehouses, Humio dashboards, and GitHub
Benefits
  • medical, dental, and vision coverage
  • wellness plans
  • parental leave
  • adoption assistance
  • tuition reimbursement
  • Paid Time Off and paid holidays
  • 401(k) plan with company match
  • employee stock purchase plan
  • commuter benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
XPathOracle SQLMS SQLPower BITableauInformaticaSnowflakeMarkLogicdata warehousesscripting languages
Soft Skills
analytical skillscommunicationstakeholder engagementbusiness relationship skillsproblem-solvingcollaborationleadershipservant leadershipdecision-makingremoving blockers