Customer Care Representative
Circle
full-time
Posted on:
Location Type: Remote
Location: Ireland
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Job Level
Tech Stack
About the role
- Engage with customers to resolve issues that come through as support tickets to our team
- Craft well written, tailored communications to help customers resolve their issues
- Partner with Customer Success, Sales, Product and Engineering to diagnose and solve problems
- Serve as a trusted advisor with an open, caring and approachable style of working
- Manage multiple competing priorities to achieve results for every customer
- Proactively identify opportunities to develop solutions that help the team achieve our goals
Requirements
- 1+ year of relevant experience
- Excellent writing skills with the ability to communicate complex problems clearly
- Strong commitment to customer experience and continuous personal skills refinement
- Highly motivated, caring individual with a passion for learning
- Core principle of sharing knowledge and assisting others in their work
- Ability to manage multiple competing priorities effectively
- Availability to work on weekends and holidays semi-regularly
- Familiarity with generative AI models (ChatGPT, Gemini, etc.) and prompt development
- Familiarity with financial services or payments businesses preferred
- Experience with data analytics tools for troubleshooting problems preferred
- Multilingual skills (Spanish, French) preferred
- Experience/familiarity with Slack, Apple MacOS, and GSuite
Benefits
- Flexible work environment
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analyticsgenerative AI modelsprompt development
Soft Skills
excellent writing skillscustomer experiencecontinuous personal skills refinementhighly motivatedcaring individualpassion for learningknowledge sharingability to manage multiple priorities