Maintaining and improving core enterprise SaaS systems (Google Workspace, Slack, Okta, Kandji, Workspace ONE).
Providing comprehensive end-user support for all remote workers worldwide.
Managing a fully remote fleet of laptops and maintaining accurate IT asset inventory.
Ensuring compliance with regulatory requirements.
Supporting existing full Apple macOS environment and expanding support to Windows in an enterprise setting.
Providing "white glove" support to the executive leadership team.
Implementing automation to make IT processes repeatable, scalable, and secure.
Leading the IT response in the areas of IT Incident, Response, and Problems for user tickets.
Providing L1/L2 support as part of the IT Support Team.
Leveraging data/metrics to improve KPI’s for compliance.
Collaborating with IT teammates and other stakeholders to mature ITIL processes.

Requirements

4+ years experience administering and supporting core enterprise SaaS and IT systems (Google Workspace, Slack, Okta, Kandji, Workspace ONE) in a fully remote environment.
4+ years of supporting a fully remote, Apple macOS environment with a familiarity or desire to learn Windows in an enterprise setting.
Experience monitoring and resolving issues in a ticketing system, e.g. Freshservice, ServiceNow, or similar.
Understand mobile device management (MDM) with experience in Kandji for corporate macOS devices, and WorkspaceOne for mobile phones (iPhone/Android).
Demonstrate a growth mindset and operational ownership, with a desire to continuously learn, proactively identify gaps, and contribute feedback to improve IT processes and user experience.
Familiarity with working within ITIL framework.
Operate in a Highly Secure, Regulated environment with an acute attention to detail.
Experience working with and providing remote white glove support to C-Level executives to resolve IT issues.

Benefits

Health insurance
401(k) retirement plan
Paid time off
Flexible work arrangements
Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaS administrationmacOS supportWindows supportmobile device managementIT incident responseticketing system managementautomation implementationIT asset inventory managementKandjiWorkspace ONE

Soft Skills

end-user supportcollaborationgrowth mindsetoperational ownershipattention to detailproactive identification of gapsfeedback contributionwhite glove supportcommunicationproblem-solving