Circit

Customer Support Representative

Circit

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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About the role

  • Support customers across email, chat, and other support channels in a clear, timely, and professional way
  • Troubleshoot product issues, investigate customer problems, and work toward resolution with a strong sense of ownership
  • Support a broad mix of users, including auditors, clients, and providers, across both standard and more complex Enterprise level account types
  • Communicate confidently with customer stakeholders and manage expectations effectively throughout the support process
  • Partner closely with Product and Development teams to escalate issues, share context, and help drive resolutions
  • Spot recurring issues and themes, and contribute feedback that helps improve the product and overall customer experience
  • Document issues clearly and contribute to internal processes and help content where needed
  • Help create a support experience that is efficient, thoughtful, and trusted by customers

Requirements

  • At least 2 years of experience in a SaaS customer support role
  • Experience supporting B2B customers in a software environment
  • Strong written and verbal communication skills
  • A positive, resourceful attitude and a genuine interest in helping customers
  • A problem-solving mindset, with the ability to dig into issues and find practical solutions
  • Ability to manage customer issues with professionalism, accountability, and urgency
  • Comfortable working in a fast-moving, high-growth environment
  • Able to work East Coast US business hours consistently
  • **Strongly preferred**
  • - Experience supporting enterprise customers or larger strategic accounts
  • - Experience working with American banks, fintechs, financial services firms, or other regulated customers
  • - Experience handling complex issues involving multiple stakeholders
  • - Familiarity with tools such as Intercom, HubSpot, or similar support platforms
  • - Experience creating help documentation or contributing to internal knowledge resources
  • - Experience working in an early-stage or high-growth SaaS company
Benefits
  • **Why join us**** This is a chance to join a high-growth SaaS company at a formative stage and build your career in the SaaS industry while directly shaping how we support customers.
  • - Competitive salary
  • - Remote and flexible working
  • - Friendly, collaborative team culture
  • - Clear opportunities to learn and grow
  • - Work that makes a real impact on customers and the future of Circit
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS customer supportB2B supportproblem-solvingissue troubleshootinghelp documentation creation
Soft Skills
strong written communicationstrong verbal communicationpositive attituderesourcefulnessprofessionalismaccountabilityurgencycustomer empathy