Account Manager
Circit
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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About the role
- Develop strong relationships with existing customers, to retain existing business, and maximise revenue through upsell and cross sell opportunities
- Have responsibility for managing and reducing churn across your account portfolio
- Build relationships with customer networks, identifying the key decision makers, and develop account plans and sales strategies to expand existing contracts and close new opportunities within accounts
- Develop a deep understanding of our product to enable you to demo and train across all features to existing customers and new stakeholders within those accounts
- Ensure that monthly and quarterly revenue targets for your territory are met
- Identify and progress commercial opportunities within existing accounts, including new teams, regions, or use cases
- Develop sales collateral with support from the marketing team required for the US market.
- Manage customers on a proactive basis throughout the customer journey, including pilots, onboarding, annual contracts, renewals, and cross sell opportunities, ensuring their satisfaction with and adoption of the product
- Monitor and improve the health of all existing accounts, ensuring maintenance of key KPI’s and objectives
- Pioneer Circit rollout within the US and heavily influence/drive the formation of an SOP playbook for the USA market.
- Maintain accurate forecasting and opportunity tracking in the CRM
Requirements
- Minimum 5 years experience in a client/customer facing role, with experience in account management or sales within a B2B SaaS environment
- Exceptional communication skills and relationship building skills
- Experience with CRM tools (Hubspot experience – bonus) and Microsoft Office suite
- Proven ability to manage and grow an existing book of business
- Experience closing commercial deals and negotiating contracts with existing customers
Benefits
- Competitive salary;
- A small team with a friendly environment that promotes autonomy for you to self-manage your time;
- Flexible working hours;
- Great opportunity for career progression with hands on experience;
- Freedom of expression is encouraged.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementsales strategiesrevenue targetscommercial opportunitiescontract negotiationupsellingcross-sellingcustomer journey managementKPI monitoringforecasting
Soft Skills
communication skillsrelationship buildingproactive managementcustomer satisfactiontrainingcollaborationinfluencestrategic planningproblem-solvingadaptability