Cira Apps Canada

Customer Support Specialist

Cira Apps Canada

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇦 Canada

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Job Level

Mid-LevelSenior

Tech Stack

CloudDNS

About the role

  • Provide Tier 1/Tier 2 support for CiraSync On-Premise, CiraSync Cloud, and CiraHub
  • Troubleshoot and resolve issues related to Microsoft Exchange and Active Directory
  • Assist customers with configuration, deployment, and integration of CiraSync On-Premise, CiraSync Cloud, and CiraHub
  • Document solutions and contribute to the internal knowledge base
  • Collaborate with product teams and engineering to escalate and resolve complex issues

Requirements

  • Senior Exchange Administrator experience (Exchange Server 2016 or later)
  • Strong understanding of Microsoft on-premises technologies (Active Directory, DNS, etc.)
  • Hands-on experience with PowerShell scripting for automation and troubleshooting
  • Excellent communication and problem-solving skills
Benefits
  • Opportunities for professional growth

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Microsoft Exchange Server 2016Active DirectoryPowerShell scriptingCiraSync On-PremiseCiraSync CloudCiraHubDNS
Soft skills
communicationproblem-solving