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About the role
- Provide top-notch customer support for Cint platform users.
- Investigate and resolve customer issues in a professional and timely fashion.
- Create and review technical documentation.
- Understand client requirements and translate those needs into actionable tickets.
- Classify submitted bugs and issues by the severity of their impact.
- Debug API integrations.
- Coach clients on adopting key features to help them meet their goals.
Requirements
- Bachelor’s degree (Information Technology, Computer Science or related discipline preferred)
- 2+ Years of technical support experience (SaaS support experience a plus)
- 1+ years of experience in API debugging and troubleshooting.
- Proficiency with Microsoft Excel sheets/Google sheets
- Strong problem-solving abilities to diagnose and resolve complex issues.
- Excellent communication skills, both written and verbal, to explain technical concepts to non-technical users.
- Customer-oriented mindset, as the role involves direct interaction with users or clients.
- Easily able to grasp and retain new knowledge
- Leadership and mentoring skills to train team members and assist in team growth.
- Time management skills to manage multiple support cases simultaneously.
Benefits
- Employees can work remotely
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
API debuggingtroubleshootingtechnical documentationSaaS supportMicrosoft ExcelGoogle Sheets
Soft Skills
problem-solvingcommunicationcustomer-orientedleadershipmentoringtime management
Certifications
Bachelor’s degree