Cineverse

Account Manager, Master QC

Cineverse

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $75,000 - $85,000 per year

About the role

  • Own the end-to-end lifecycle of client orders from receipt through QC clearance, delivery readiness, and billing.
  • Act as the single point of accountability to studio and production partners for status, schedules, and outcomes.
  • Ensure all titles remain on track to meet deadlines; escalate early with recovery plans when risks arise.
  • Build strong, trusted working relationships with studio stakeholders, production teams, and internal departments.
  • Understand and apply Master QC expectations across technical, editorial, and metadata components.
  • Provide clear, proactive reporting on progress, open defects, risks, and resubmission strategies.
  • Monitor asset readiness and actively drive movement of titles through internal systems.
  • Own rejection management from notification through successful redelivery.
  • Submit, track, and push tickets with internal teams, vendors, or technology partners to remove blockers and resolve failures.
  • Drive cross-functional alignment across Conformance, QC, Operations, and Technical groups.
  • Establish realistic milestones and hold teams accountable to them.
  • Maintain accurate documentation and visibility across all assigned projects.
  • Prioritize work based on client deadlines, release plans, and business impact.
  • Ensure adherence to company security policies and safeguard all entrusted assets.

Requirements

  • 3+ years of professional experience in account management, post-production, media distribution, or digital content operations.
  • Bachelor's degree in film/TV production, digital media, or related field preferred.
  • Strong familiarity with the digital supply chain from studio delivery through platform readiness.
  • Practical understanding of Master QC workflows and common failure scenarios.
  • Experience owning schedules, reporting, and cross-team execution.
  • Experience working within ticketing or incident management systems.
  • Comfort operating with high visibility and direct accountability to studio or production clients.
  • Deep sense of urgency and ability to thrive in a fast-paced, deadline-driven environment.
  • Results-oriented mindset with exceptional attention to detail.
  • Excellent interpersonal skills and strong written and verbal communication abilities.
  • In-depth knowledge of audio/video formats, both physical and digital.
  • Understanding of component-based workflows and delivery specifications.
  • Ability to translate client expectations into clear internal actions.
  • Familiarity with electronic delivery platforms and digital delivery best practices.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementpost-productionmedia distributiondigital content operationsMaster QC workflowsschedulingreportingticketing systemsaudio/video formatscomponent-based workflows
Soft Skills
interpersonal skillswritten communicationverbal communicationattention to detailresults-oriented mindsetsense of urgencycross-team executionrelationship buildingproactive reportingaccountability
Certifications
Bachelor's degree in film/TV productionBachelor's degree in digital media