Cineverse

Account Manager, Major Studios, VOD Platforms

Cineverse

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $75,000 - $85,000 per year

About the role

  • Own the successful execution of client orders from receipt through final delivery and billing.
  • Act as the single point of accountability to the client for schedule, status, and outcomes.
  • Serve as the primary contact for new and active orders from major studios and EST/VOD partners.
  • Be responsible for on-time delivery performance and escalate early and often when risks to deadlines arise.
  • Provide clear, consistent reporting to clients regarding progress, open issues, risks, and recovery plans.
  • Track order progress, confirm asset readiness, and actively drive workflows through internal systems.
  • Own rejection management, including reviewing failures, communicating impact, and driving rapid resolution.
  • Submit, track, and drive internal and external support tickets required to resolve rejections or delivery blockers.
  • Ensure root causes are identified, corrective actions are assigned, and redeliveries occur as quickly as possible.
  • Coordinate cross-functional teams across Conformance, QC, Operations, and Technical groups to meet client commitments.
  • Establish and maintain realistic timelines and push teams to meet agreed milestones.
  • Maintain accurate documentation and visibility for all assigned titles.
  • Prioritize work based on delivery deadlines, go-live requirements, and business impact.
  • Ensure all work adheres to company security policies and protect entrusted information assets.

Requirements

  • 3+ years of professional experience in account management, post-production, media distribution, or digital content operations.
  • Bachelor’s degree in film/TV production, digital media, or related field preferred.
  • Strong familiarity with the streaming digital distribution supply chain.
  • Working knowledge of delivering media files to EST and VOD platforms.
  • Demonstrated experience owning schedules, managing rejection workflows, and driving cross-team execution.
  • Experience working with ticketing or incident management systems.
  • Comfort operating with high visibility and direct accountability to clients.
  • Deep sense of urgency and ability to thrive in a deadline-driven, high-volume environment.
  • Results-oriented mindset with exceptional attention to detail.
  • Excellent interpersonal skills and strong written and verbal communication abilities.
  • In-depth knowledge of audio/video formats, both physical and digital.
  • Understanding of component-based workflows and platform delivery specifications.
  • Ability to translate client deliverable requests into clear work orders and actionable tasks.
  • Familiarity with electronic delivery platforms and digital delivery best practices.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementpost-productionmedia distributiondigital content operationsticketing systemsincident management systemsaudio/video formatscomponent-based workflowsplatform delivery specificationsdigital delivery best practices
Soft Skills
interpersonal skillswritten communicationverbal communicationattention to detailresults-oriented mindsetability to thrive in a deadline-driven environmentstrong accountabilityclear reportingcross-team executionprioritization
Certifications
Bachelor’s degree in film/TV productionBachelor’s degree in digital media