Cifas

Business Manager – Learning, Public Sector

Cifas

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Salary

💰 £50,000 - £55,000 per year

About the role

  • Leading and managing all Academy operational processes, ensuring effective end‑to‑end workflows and producing MI across key activities.
  • Conducting needs analysis and contributing to the design and delivery of training programmes to meet required standards.
  • Providing advice and guidance to internal and external stakeholders, including leading learner induction and supporting Learning strategy.
  • Designing and implementing service delivery plans, including scheduling and resource allocation aligned with budgets.
  • Supporting financial, budgetary and risk management processes for Learning.
  • Supporting the Director of Learning and Public Sector on non‑sales public‑sector activity, including bid preparation and deputising as needed.
  • Managing associate trainers, including relationship management, contract oversight, service planning, performance, and issue resolution.
  • Maintaining and developing operational documentation, process maps and the operations manual in collaboration with internal stakeholders.
  • Overseeing the design, maintenance and version control of learning materials, supporting quality assurance activities and accreditation requirements.
  • Leading responses to general Learning & Development enquiries, represent Cifas at external meetings, ensure a positive learner experience, and drive continuous process improvement including opportunities for automation.

Requirements

  • Certificate of Higher Education (CertHE) (Level 4) / or equivalent level of relevant academic pursuit is essential or a willingness to study for the qualification.
  • Bachelor’s Degree in relevant business qualification / or equivalent level qualification or a Level 3 Teaching Qualification or a Level 3 Assessors Qualification or Counter Fraud Qualification is desirable
  • Experience in mentoring, coaching and assessing
  • Experience of working strategically on public sector counter fraud activity and bids
  • Experience in designing, delivering and evaluating training events.
  • Experience of procuring training and managing external training providers.
  • Broad specialist knowledge of L & D trends and good practice
  • Effective organisational skills, ability to prioritise and delegate
  • Excellent communication and interpersonal skills, adept in working effectively within a team, and building strong working relationships with the business.
  • Exceptional administrative, planning, scheduling and organisational skills.
  • Creative problem solving expertise with hands on experience of delivering success in a partnership model, and can articulate the value that this approach brings
  • Exceptional levels of digital literacy, able to learn new systems with speed and efficiency. Technical skills including Advanced Microsoft Office PowerPoint and Excel, advantageous.
  • A self-starter, motivated and enthusiastic approach in delivering priorities, whilst operating with a level of autonomy.
  • Previous exposure of working in a fraud prevention or knowledge principles of financial crime, Fraud prevention and Data Protection legislation, advantageous
  • An ability to work under pressure and flexibly in order to meet a varied, wide ranging and demanding workload which is often time-critical
Benefits
  • Remote working with approximately 2 days a month in the London office, although there will be a requirement to attend conventions, forums and events
  • Generous annual leave, plus bank holidays
  • Private healthcare
  • Excellent pension package through salary sacrifice
  • Personal and professional growth
  • Employee wellbeing – Wellbeing breaks, wellbeing hub access including exercise programmes, meditation guides, sleep stories and yoga.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
needs analysistraining programme designservice delivery planningfinancial managementbudget managementrisk managementmentoringcoachingtraining event evaluationprocurement of training
Soft Skills
organizational skillscommunication skillsinterpersonal skillsproblem solvingteamworkrelationship managementplanning skillsscheduling skillsautonomyflexibility
Certifications
Certificate of Higher Education (CertHE)Level 3 Teaching QualificationLevel 3 Assessors QualificationCounter Fraud Qualification