Cifas

People Operations

• Providing expert guidance, coaching and feedback on people related matters in line with company policies, best practice, current employment law and our company values.
• Proactively supporting people managers with coaching, and feedback for their team and wider People & Culture initiatives.
• Supporting or leading employee relations matters (performance management, conduct, capability, absence etc) by providing expert guidance on employment matters or case management.
• Leading the flexible working request process, applying company policy and continuously improving procedures to balance employee flexibility with business requirements.
• Leading wellbeing initiatives to promote employee wellbeing and minimise absence levels.
• Conducting employee exit interviews and analysing the data to identify trends, highlighting concerns, and making recommendations for organisational improvements.
• Managing the company’s third-party benefits partners.
• Supporting or leading people projects or initiatives as allocated to support in delivery the People Strategy and Business Strategy, and contributing to key HR Projects as required.
• Supporting the recruitment process, providing cover when required.
• Providing support to deliver the employee onboarding process, providing cover when required
• Supporting the accurate completion of the monthly and yearly payroll activities including pension and benefits, liaising with third-party suppliers, as required, and ensuring internal approval processes are completed in addition to supporting annual remuneration and bonus activities.
• Ensuring that all people data is always secure, current and accurate. Producing data reports as required.

Senior People & Culture Advisor – Maternity Cover

Solutions Engineer

• Providing technical assistance working closely and interfacing with sales, support, and product teams; assistance with solution discovery & definition, ‘Proof of Value’ delivery, technical solution proposals, product presentations & demos, RFx responses.
• Identifying & qualifying new opportunities working closely with sales and other Cifas teams to onboard new members and new Cifas product customers.
• Working closely with the Membership team, to identify new opportunities and deliver a smooth engagement process and onboarding experience.
• Liaising with the Member Onboarding team to support activities and complex opportunities.
• Assisting Sales & Marketing with GTM propositions for both direct members & partner channels.
• Assisting with the technical design, implementation and support of Cifas solutions.
• Accurately scoping, defining and pricing bespoke project work.
• Providing insight and updating training to the Sales and onboarding Teams
• Representing Cifas at exhibitions, conferences, or promotional events, to grow awareness of Cifas and attract new members.
• Acting as the primary technical and solution advisor to prospective members, managing stakeholder expectations and guiding customers through discovery, Proof of Value and decision‑making.
• Translating Proof of Value findings into clear business outcomes, supporting customer decision‑making and internal commercial alignment.
• Ensuring effective handover of agreed solution design into onboarding and delivery teams, with clear scope, assumptions and success criteria.

Solutions Consultant

Manager

• Leading and managing all Academy operational processes, ensuring effective end‑to‑end workflows and producing MI across key activities.
• Conducting needs analysis and contributing to the design and delivery of training programmes to meet required standards.
• Providing advice and guidance to internal and external stakeholders, including leading learner induction and supporting Learning strategy.
• Designing and implementing service delivery plans, including scheduling and resource allocation aligned with budgets.
• Supporting financial, budgetary and risk management processes for Learning.
• Supporting the Director of Learning and Public Sector on non‑sales public‑sector activity, including bid preparation and deputising as needed.
• Managing associate trainers, including relationship management, contract oversight, service planning, performance, and issue resolution.
• Maintaining and developing operational documentation, process maps and the operations manual in collaboration with internal stakeholders.
• Overseeing the design, maintenance and version control of learning materials, supporting quality assurance activities and accreditation requirements.
• Leading responses to general Learning & Development enquiries, represent Cifas at external meetings, ensure a positive learner experience, and drive continuous process improvement including opportunities for automation.

Senior People & Culture Advisor – Maternity Cover

Solutions Consultant

Business Manager – Learning, Public Sector