Ciena

Customer Success Manager

• Conduct formal initiation of new programs
• Oversee successful delivery of programs and services
• Develop project and resource plans
• Form and manage cross-functional virtual teams
• Support pre-sales activities alongside Sales teams
• Analyze customer contracts and commitments
• Monitor customer indicators to proactively identify issues
• Understand and mitigate factors affecting revenue recognition

Associate, Customer Success Advocacy

Project Manager

• Support and ensure the successful delivery and management of single or multiple Professional Services projects
• Manage the PMO playbook including ways of working, maintenance of key templates.
• Document and communicate project status, obstacles and resolutions to management
• Assist in coordinating project team activities
• Manage risk assessment and implement mitigation plans.

Project Manager – Associate

Engineer

• Provide system level post-sales support for CIENA’s Customer base including product lines.
• Involved in testing, troubleshooting and providing remote technical support for CIENA products.
• Provide on-site and telephone technical support on all Ciena packet optical and network management products.
• Analyze and provide network solution recommendations to customers and internal organizations.
• Evaluate product performance and serviceability in order to contribute to the design of new or modified products.
• Create, review, validate and publish required customer facing documents such as Method of Procedures (MOPS) and Root Cause Analysis (RCA) reports.
• Main point of contact for any customer queries or troubleshooting on any Ciena products.

Associate, Customer Success Advocacy

Project Manager – Associate

Resident Engineer