Ciena

Associate, Customer Success Advocacy

Ciena

full-time

Posted on:

Location Type: Remote

Location: Germany

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Tech Stack

PMP

About the role

  • Conduct formal initiation of new programs
  • Oversee successful delivery of programs and services
  • Develop project and resource plans
  • Form and manage cross-functional virtual teams
  • Support pre-sales activities alongside Sales teams
  • Analyze customer contracts and commitments
  • Monitor customer indicators to proactively identify issues
  • Understand and mitigate factors affecting revenue recognition

Requirements

  • Bachelor’s degree in Engineering or related field
  • Up to 12 months of relevant project management experience preferred
  • Prince2 / PMP Certification preferred
  • Proven ability to work in a matrix organization
  • Strong program management skills
  • Ability to influence through persuasion, negotiation, and consensus-building
  • Dynamic personality, collaborative, passionate, and customer-focused
Benefits
  • Flexible work environment
  • Opportunities for individual growth and well-being
  • Commitment to meaningful social, community, and societal impact

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementresource planningprogram managementcustomer contract analysisrevenue recognition
Soft skills
influencepersuasionnegotiationconsensus-buildingcollaborationcustomer-focused
Certifications
Bachelor’s degree in EngineeringPrince2 CertificationPMP Certification