Resident Engineer
Ciena
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $79,300 - $126,700 per year
Job Level
JuniorMid-Level
Tech Stack
PythonSwitching
About the role
- Provide system level post-sales support for CIENA’s Customer base including product lines.
- Involved in testing, troubleshooting and providing remote technical support for CIENA products.
- Provide on-site and telephone technical support on all Ciena packet optical and network management products.
- Analyze and provide network solution recommendations to customers and internal organizations.
- Evaluate product performance and serviceability in order to contribute to the design of new or modified products.
- Create, review, validate and publish required customer facing documents such as Method of Procedures (MOPS) and Root Cause Analysis (RCA) reports.
- Main point of contact for any customer queries or troubleshooting on any Ciena products.
Requirements
- Bachelor’s degree in Electrical Engineering, Computer Science or related field/discipline.
- 2-5 years' experience in technical support - preferably an equipment vendor in the Telco equipment industry.
- Excellent understanding of Ciena Packet products, Routing, and NCP and various Switching/Transport technologies and products are required.
- Experience with writing automation scripts/workflows utilizing Python or similar.
- Good understanding of the network management applications offered by Ciena and the underlying components that make up a fully integrated network management platform solution.
- Familiar with the use of various optical test equipment.
- Ability to diagnose, troubleshoot, and debug complex system level issues on fiber optic telecommunications transport and switching equipment.
- Team Player with the ability to adapt to a continually changing market and customer demands.
- Excellent oral and written communication skills.
Benefits
- Medical, dental, and vision plans
- Participation in 401(K) (USA) & DCPP (Canada) with company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- Company-paid holidays
- Paid sick leave
- Vacation time
- Compliance with laws regarding Paid Family Leave and other leaves of absence
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportCiena Packet productsRoutingNCPSwitching technologiesTransport technologiesPythonautomation scriptsnetwork management applicationsfiber optic telecommunications
Soft skills
team playeradaptabilityoral communicationwritten communication
Certifications
Bachelor’s degree in Electrical EngineeringBachelor’s degree in Computer Science