QA Engineer II
Limble CMMS
DockerJavaScriptJenkinsTypeScript
Senior Customer Quality Advocate – QAM
Ciena
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $138,600 - $221,400 per year
Job Level
Senior
About the role
- Analyze and communicate customer results with relevant teams to drive resolutions and improvements
- Collaborate with account teams and customers to address and understand quality needs
- Monitor and report metrics tracking continuous quality enhancement initiatives
- Foster cross-functional collaboration to proactively address customer quality concerns
- Recommend and implement improvements to Ciena’s quality assurance procedures
- Participate in daily quality activities, supporting a global customer base
- Review requirements with developers and quality engineers to ensure accuracy and consistency
Requirements
- Bachelor’s degree in Computer Science, Engineering, or related technical field
- Minimum of 2 years of proven experience in quality engineering or management
- Strong knowledge of telecom equipment and customer baselines
- Demonstrated ability to lead teams and adapt processes to meet evolving business needs
- Proficiency in statistical analysis and data interpretation
- Expertise in Microsoft Office Suite (PowerPoint, Excel, Teams, Power BI)
- Exceptional organizational skills to manage multiple projects with shifting priorities
Benefits
- medical, dental, and vision plans
- participation in 401(K) (USA) & DCPP (Canada) with company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- company-paid holidays
- paid sick leave
- vacation time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quality engineeringstatistical analysisdata interpretationtelecom equipment
Soft skills
leadershiporganizational skillscollaborationcommunicationadaptability
