Contact Center QA Specialist
GoodLeap
QA Project Manager
Netflix
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 - $190,000 per year
Job Level
Mid-LevelSenior
About the role
- Identifying, documenting, and sharing best practices for Netflix Games QA by collaborating with internal teams as well as 2nd and 3rd party developers
- Identifying and facilitating individual and team skills growth through various forms of training
- Identifying, defining, and documenting key performance indicators useful for delivering top-tier games
- Identifying, investigating, and implementing new tools and process to streamline QA effectiveness
- Creating and maintaining central dashboards for reference by teams and general leadership
- Tracking and reviewing progress of various assigned initiatives throughout the year
- Partnering with project and program managers across functions to contribute to a general game development framework with a focus on QA involvement
- Partnering with Release Management to improve and maintain effective and efficient information sharing with Informed Captains of games
- Partnering with various teams within QA to audit and improve third party engagement
Requirements
- 5+ years of experience in QA (games preferred)
- Minimum 2 years of experience with mobile
- 4+ years of experience in leadership roles
- 4+ years of experience in software project management
- Multiple styles of project management (Agile, Waterfall, Kanban, etc…) preferred
- Exposure to Program Management preferred
- Excellent communication skills among cross functional teams
Benefits
- Health Plans
- Mental Health support
- 401(k) Retirement Plan with employer match
- Stock Option Program
- Disability Programs
- Health Savings and Flexible Spending Accounts
- Family-forming benefits
- Life and Serious Injury Benefits
- Paid leave of absence programs
- Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off
- Full-time salaried employees are immediately entitled to flexible time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
QAmobile testingproject managementAgileWaterfallKanbanperformance indicatorsdashboard creationprocess improvementtools implementation
Soft skills
communicationcollaborationleadershipteam developmenttraining facilitationinitiative trackingcross-functional teamworkauditingengagement improvementproblem-solving
