QA Project Manager
Netflix
Contact Center QA Specialist
GoodLeap
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $20 per hour
Job Level
Mid-LevelSenior
About the role
- Perform call, text, and email monitoring for various departments and provide professionally written, actionable feedback and information as it pertains to the improvement of performance, procedures, compliance, and customer experience
- Deliver professionally written reviews, reports, and information as they pertain to various departments and the company’s quality assurance needs
- Participate in quality calibration and ongoing quality assurance training
- Assist and back up with other duties, as assigned
Requirements
- Conscientious and focused listening and reading skills with strong attention to detail
- Analytical and problem-solving skills, and the use of good judgment
- Ability to identify and provide professionally written actionable feedback
- Effectively and professionally communicate verbally and in writing, including notation
- Commitment to supporting the growth and development of evaluated representatives
- Ability to adapt quickly to changing priorities and environments in a fast-paced setting
- Effective time management, and the ability to meet targets within a specific timeline
- Excellent interpersonal, facilitation, and relationship management skills
- Ability to work independently with general direction and be self-motivated
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
attention to detailanalytical skillsproblem-solving skillscommunication skillstime managementinterpersonal skillsfacilitation skillsrelationship managementself-motivationadaptability
