Hands-on testing and integration of Data Center Out-of-Band Management solutions in Ciena’s lab facilities and in hyperscaler customer environments
Troubleshoot technical issues in real-time and provide strategic guidance to clients
Document deployment architectures, operational procedures, and best practices
Collaborate with cross-functional teams including Ciena product, R&D, and account teams to define customer requirements for PON-based Out-of-band management solutions in Data Center applications
Responsible for internal Project Management of key technical tasks and deliverables to align with customer-driven evaluation and integration schedules
Configure, validate, and troubleshoot the end-to-end DCOM solution in customer environments
Support technical engagements with hyperscaler customers during lab evaluations, proof-of-concepts, and pilots
Translate customer requirements and observations into actionable feedback for Ciena R&D and product management
Provide input into roadmap decisions, feature prioritization, and usability improvements
Validate best practices, operational runbooks, and customer integration workflows
Validate automated SDN provisioning solutions in hyperscaler DCOM environments
Measure operational performance under real-world workloads
Provide troubleshooting across management plane, control plane, and data plane layers
Train internal FAEs, account teams, and customer operations teams on the new platform
Ensure compliance with customer-specific lab and production certification standards

Requirements

Engineering degree or equivalent experience
5+ Experience in Field Application Engineering or similar roles (customer-facing with deep technical integration)
Hands-on experience with hyperscaler or broadband service provider networks
Familiarity with OMCI Provisioning of PON FTTx solutions
Knowledge of hyperscaler network operations, test methodologies, and tooling
Experience relative to the design and architecture of embedded Linux systems including docker containers, Linux kernel, TCP/IP stack, Forwarding Tables, VLANs
Experience working with UNIX/Linux/RHEL/Ubuntu and/or any other server OS, be it on bare metal and/or Virtual Machine, and system admin functions
Familiarity with open networking or cloud-native networking projects (OpenConfig, gNMI/gNOI/g*, SONiC, etc.)
Familiarity with any of the following data center / SP routing platforms (Arista 7800, Juniper PTX10K, Cisco 8800, Nokia IXR SRL, etc.)
Ability to act as a liaison between customer engineering teams and internal R&D
Excellent communication and client-facing skills, conveying technical issues precisely and accurately
Comfortable balancing short-term customer demands with long-term product goals
Ability to travel as needed to support client engagements
Experience working with strategic account environments

Benefits

Medical, dental, and vision plans
Participation in 401(K) (USA) & DCPP (Canada) with company matching
Employee Stock Purchase Program (ESPP)
Employee Assistance Program (EAP)
Company-paid holidays
Paid sick leave
Vacation time
Compliance with all applicable laws regarding Paid Family Leave and other leaves of absence

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Field Application EngineeringPON FTTx solutionsembedded Linux systemsdocker containersTCP/IP stackForwarding TablesVLANsUNIXLinuxsystem administration

Soft Skills

communication skillsclient-facing skillsliaison abilitiesbalancing short-term and long-term goalsstrategic guidancetroubleshootingcollaborationdocumentationtrainingfeedback translation

Certifications

Engineering degree