Field Service Engineer
Ciena
full-time
Posted on:
Location Type: Office
Location: Mumbai • India
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About the role
- Monitor and manage the coordination, planning, and execution of customer projects, ensuring comprehensive documentation such as LLD, NDD, DCN designs, Link Diagrams, and ATP documents.
- Collaborate with Systems Engineers to understand Ciena solutions and convert High-Level Designs (HLD) into Low-Level Designs (LLD).
- Support Field Service Technicians and Site Leads to meet or exceed E, F & I Services objectives.
- Serve as the direct interface to customers for engineering design, including LLD, Network Design, IDP, DCN design, and sync design.
- Make impactful decisions on project scheduling, planning, and deliverable completion while escalating issues as needed.
- Act as the first point of escalation for Field Service Technicians and Partners, providing solutions to challenges within the scope of the Statement of Work (SOW).
- Collaborate with supporting groups to ensure all project-related deliverables and requirements are met, adhering to quality standards and technical documentation.
- Plan and engineer customer submarine network deployments.
Requirements
- Basic knowledge and understanding of optical transmission systems (Submarine, Long Haul, Metro, DCI), control plane networks (L-0 and L-1), OTN & SDH, Ethernet technology, Network Management Systems, and DCN Networks planning.
- Exceptional written and verbal communication skills.
- Strong analytical skills with a team-oriented mindset and effective communication abilities.
- Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, or a related field, with 2-4 years of experience.
- Proven experience in field service engineering, particularly with telecommunications or networking equipment.
- Proficiency in hardware installations and troubleshooting complex technical issues.
- Experience with Network Management Systems (NMS) and related tools.
- Ability to travel frequently to customer sites within India and potentially internationally, with occasional off-hours work based on project scope and requirements.
Benefits
- flexible work environment
- culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
optical transmission systemscontrol plane networksOTNSDHEthernet technologyNetwork Management Systemshardware installationstroubleshootingproject schedulingtechnical documentation
Soft Skills
written communicationverbal communicationanalytical skillsteam-oriented mindseteffective communicationproblem-solvingdecision-makingcollaborationescalation managementcustomer interface