CICC

Application Support Analyst

CICC

full-time

Posted on:

Location Type: Remote

Location: Canada

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Tech Stack

Vue.js

About the role

  • Provide technical support and troubleshooting to all College employees for internally developed applications
  • Provide ongoing technical support, troubleshooting, and debugging for the College Portal, the Public Register, the College website, operational reports, data management, and other internal applications
  • Collaborate with internal and external stakeholders to analyze reported application issues, identify trends, and recommend possible solutions
  • Create business intelligence and operational reports from multiple IT systems

Requirements

  • College diploma in a related field
  • Three to five years of experience troubleshooting and resolving stakeholder software issues
  • Knowledge of software troubleshooting techniques
  • Time-management skills to prioritize tasks and handle multiple support requests simultaneously
  • Organizational skills and attention to detail to manage and track support tickets
  • Strong written and verbal communication skills
Benefits
  • The College’s hiring and onboarding process is conducted entirely remotely
  • Comprehensive health benefits from day one for you and your family
  • Access to the Employee and Family Assistance Program (EFAP)
  • Employer-matching contribution to an RRSP
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootingdebuggingbusiness intelligencedata managementreporting
Soft Skills
time-managementorganizational skillsattention to detailwritten communicationverbal communication
Certifications
College diploma