Manager, Client Support
CIBC US
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • Canada
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Salary
💰 CA$75,870 - CA$104,320 per year
About the role
- Provide leadership and management of staff members within a medium/moderately complex operational/support unit
- Ensure operational efficiency and timely response or resolution of user inquiries
- Manage front line support needs and activities for WG users of the MyClient application
- Participate in annual planning, analyzing trends, identifying opportunities to build a high performing team
- Create a positive work environment and act as an effective role model by championing CIBC’s Vision, Mission and Values
Requirements
- Post-secondary degree/diploma in business or finance (or equivalent)
- 5 – 7 years of work experience in a related field within Financial Services industry
- Advanced computer skills with an excellent working knowledge of Wood Gundy and CIRO policy and procedures
- Knowledge of internal CIBC systems and relevant technology specific to Wood Gundy (e.g. Broadridge, MyClient), is an asset
- Strong interpersonal, negotiation and mediation skills
Benefits
- Competitive compensation
- Annual discretionary incentive or bonus program
- Wellbeing support
- Employee and family assistance programs
- Moment Makers, our social, points-based recognition program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operational efficiencyuser inquiry resolutionteam managementtrend analysisfinancial services experienceadvanced computer skillsknowledge of CIRO policyknowledge of Wood Gundy procedures
Soft skills
leadershipinterpersonal skillsnegotiation skillsmediation skillsteam buildingpositive work environment creation
Certifications
post-secondary degreediploma in businessdiploma in finance