CI Azumano Travel / Business

Accounting Manager

• Processing and reconciling ARC data
• Provide accounting and clerical functions to support the finance department
• Perform all necessary account, bank and other reconciliations
• Provide assistance and support to company personnel/customers/vendors
• Manage accounts receivable
• Prepare and submit customer invoices and statements
• Cash receipt client and vendor commission payments

Accounting Clerk

Operations

• Work under the direction and guidance of the Director of Government Client Services to: (1) establish individual and team performance goals and (2) develop a viable plan for tracking and reporting team members’ performance and goal achievement.
• Serve as a problem-solving resource and trainer for team members.
• Ensures that the Team Leads perform required agent call monitoring on a monthly basis.
• Serve as a Government Department technical subject matter expert (SME) when working with Client Development team on implementation of new client service programs.
• Work with Team Leads to ensure they have developed the weekly/monthly work schedule for the agents and to ensure that proper telephone coverage is maintained for the assigned accounts/contracts.
• Approve time sheets for Team Leads and ensure that agent time sheets are corrected and approved in a timely manner.
• Work closely with management to determine strengths and challenges of each team member for the purpose of their professional development and improving the overall team capability.
• Maintain an awareness of any need for supervisory intervention related to products, services, or performance that could impact on delivery of service to a customer.
• Provide ongoing written assessment of team members professional performance, including giving quarterly feedback and culminating into annual performance review input to the Director of Government Client Services.
• Provide required reports to clients on a monthly basis. To include but not limited to CBA reconciliation reporting, telephone reporting and refund/exchange reporting etc.

Operations Manager – Government

Content Writer

• Write GDS scripts, test, debug, document and deploy new and modified code.
• Gather business requirements from key stakeholders related to the implementation or enhancement of any internal applications and processes and translate into a functional Statement of Work.
• Receive internal and external client inquiries primarily via email or Zendesk, regarding product functionality or problems; research with the requestor to fully diagnose the issue then develop creative solutions and respond within established timelines.
• Provide recommendations for optimization of existing automation features, operational processes, and capabilities where applicable to promote standardization and efficiency.
• Develop and maintain a full workflow process map of all scripting including future phases and those under consideration.
• Participate in code reviews for adherence to standards and specifications.
• Monitor processes for expected performance and respond to errors and emergency problems.
• Respond proactively, and in a timely manner, to service requests, project updates and agreed upon requests for information.
• Conduct and/or participate in meetings to provide an overview of the scripting systems and processes as needed including the preparation of documentation as required.
• Prepare and deliver regular progress reports to leadership that include: current workload, project status updates, current or potential barriers to success, along with recommended solutions.
• Provide first level support to various travel technology systems such as GDS password resets, general mid-office support questions, list updates, etc.
• Assume additional responsibilities as directed by management.

GDS Script Writer

Business Analyst

• Collect, review, analyze, manage, system and user requirements from business users and translate them into user stories and associated acceptance criteria.
• Break down the requirements into user stories and input the tasks into a product management software. Carry the overall product vision to execution.
• Work with the stakeholders to understand the requirements and communicate the requirements effectively to the product team.
• Experienced in creating diagrams such as activity diagrams, flow diagrams, etc.
• Research solutions to increase work efficiency.
• Ability to operate in a complex environment of multiple projects and stakeholders and to participate in several projects simultaneously.
• Knowledge of the partner and product lifecycle process.
• Solution assessment and validation (support of user acceptance testing, defect and issue reporting, etc.)
• Ensures that delivery of project requirements meets the requirements defined by the business customer
• Establishes knowledge of client business challenges and priorities to translate into opportunities
• Maintains regular client communication and satisfaction, ensuring opportunities and challenges are addressed in a timely manner.
• Help deliver presentations to clients and management teams.
• Contributes to project discoveries, kickoff, prepare proposals and statements of work following company standards
• Improve systems or processes by studying current practices, identifying process improvements, and designing modifications
• Follow and execute against the specific business analysis requirements as defined by the business organization
• Helps to establish the critical path, milestones, delivery dates, and review client deliverables to ensure they meet client acceptance criteria
• Provides leadership throughout the lifecycles of a project, guiding the understanding the project team has through design and development to ensure project requirements are met
• Helps establish project test strategy, methodologies, test plans as well as assist with test execution
• Provide weekly status reports; monthly updates highlighting the risks in the projects/tasks

Consultant

• Provide expert travel guidance and ensure seamless travel arrangements for corporate clients.
• Conduct exhaustive fact-finding interviews of the traveler or corporate representative to ascertain travel needs.
• Maintain proper tracking of the status/entries in main operational queues (Action, Error, and Cancel).
• Initiate cancellation or reservation change processes to completion, where applicable, including client notification.
• Provide updates to client organizations to ensure awareness of travel information and status.

Travel Consultant – After-Hours

Account Manager

• Serve as the primary point of contact for assigned federal government travel accounts.
• Build and maintain long-term, trust-based relationships with federal agency stakeholders and program managers.
• Ensure compliance with federal travel regulations, agency policies, and contractual service requirements.
• Analyze travel spend, program performance, and utilization to recommend cost-effective and policy-compliant solutions.
• Collaborate with internal operational teams, technology partners, and suppliers to deliver customized federal travel solutions.
• Monitor service level agreements (SLAs) and ensure consistent, high-quality service delivery.
• Address and resolve client issues promptly while maintaining strong customer satisfaction.
• Provide regular reporting and data-driven insights on travel program performance, savings opportunities, and compliance trends.
• Conduct periodic program reviews and strategic planning sessions with federal clients.
• Manage supplier relationships and support negotiations to maximize value for government programs.
• Stay informed on federal travel policies, contract requirements, and industry best practices.

Federal Travel Account Manager – Travel Management Services

• Secure air, car and hotel accommodations for contracted government agencies.
• Ensure that all aspects of booked travel (domestic and international) adhere to all government travel regulations, and validate that a high quality of accommodation and transportation is secured.
• Ensure all queues are maintained throughout the day.
• Initiate cancellation or reservation change processes to their completion, where applicable, to include expedient client agency notification.
• Provide updates, as necessary, to client agencies to ensure their full awareness of information and status relating to the pending travel.
• Conduct routine research of travel industry changes, trends and offerings to ensure they are working with the most up-to-date information when advising client agencies.
• Maintain a professional customer service attitude and demeanor at all times while providing quality service, timely and accurate completion of travel arrangements and recommending value-added services to the client agency
• Weekend work is required for this position.

Government Travel Consultant

Client Services Representative

• onboard and implement new User Agencies
• provide ongoing strategic support and account management
• conduct weekly calls with STP and User Agencies
• oversee integration and configuration of custom travel policies
• maintain accurate records of all User Agency activities