CI Azumano Travel / Business

IT Support

• Design, implement, and maintain enterprise technology solutions across on-premise infrastructure, cloud, applications, security, and/or collaboration platforms.
• Serve as a subject matter expert (SME) for assigned technologies, providing Tier 3/4 support and root‑cause analysis for complex issues.
• Lead technical deployments, upgrades, integrations, and migrations with minimal disruption to operations.
• Develop and enforce technical standards, configurations, and best practices.
• Contribute to system architecture, technology roadmaps, and lifecycle planning.
• Evaluate emerging technologies and provide recommendations aligned with business and security requirements.
• Ensure solutions adhere to organizational, regulatory, and security standards (e.g., NIST, ISO, CUI, etc., as applicable).
• Architect, implement, and manage Microsoft 365 services, including:
• Exchange Online Teams (including governance, recording, retention, and eDiscovery considerations) SharePoint Online and OneDrive Entra ID / Azure AD (identity, access control, conditional access)
• Microsoft Defender security suite Design and enforce Microsoft 365 governance frameworks, including:
• Tenant security configuration baselines
• Data classification, retention, and lifecycle policies
• External sharing and guest access controls
• Lead M365 migrations, tenant consolidations, hybrid integrations, and major platform upgrades.
• Serve as Tier 2/3 escalation for complex Microsoft 365 incidents impacting security, availability, or compliance.
• Implement security controls and configurations to protect systems and data.
• Participate in vulnerability remediation, incident response, and audit readiness activities.
• Support technical compliance execution for government and regulated frameworks, such as:
• NIST SP 800 53 / 800 171
• FedRAMP (supporting cloud adjacent controls)
• CJIS, HIPAA, or state specific cybersecurity requirements (as applicable).
• Translate compliance requirements into technical controls, configurations, and operational processes.
• Lead effort for:
• System Security Plans (SSPs)
• POA&M
• Control implementation evidence
• Audit and assessment readiness.
• Ensure M365 and related systems support CUI protection, data residency, logging, auditability, and access control mandates.
• Partner with security, legal, and compliance teams to address findings, risks, and remediation activities.
• Partner with business units, vendors, and IT leadership to gather requirements and translate them into technical solutions.
• Serve as a technical liaison between engineering teams and management.
• Present technical concepts and recommendations to non‑technical audiences.
• Create and maintain technical documentation, diagrams, runbooks, and standard operating procedures (SOPs).
• Mentor junior engineers and specialists through coaching, knowledge transfer, and technical review.
• Contribute to operational maturity efforts, including automation and process optimization.

IT Manager

Operations

• Work under the direction and guidance of the Director of Operations to monitor individual and team performance goals
• Serve as a SME when working with development, implementation and technology
• Serve as a coach to travel consultants to include providing constructive feedback of monitored calls, skill development based on demonstrated and observed performance
• Strong understanding and application of a client policies and processes, determining the impact to the operation team as changes are implemented
• Use industry knowledge to provide direction on best-practices, identify and implementation of operational improvements
• Oversee, provide guidance on review of current work processes, procedures and policies, seeking efficiencies and effectiveness improvements making sure company objectives are met
• Lead the team in error reduction efforts, providing direction, measurement and reviews of progress against goals
• Take calls and answer emails as necessary

IT Manager

Operations Manager