CI Azumano Travel / Business

Trainer

• Deliver comprehensive end-to-end process training for team members, focusing on GDS platforms and Travel Management Company (TMC) processes
• Develop training materials, documentation, and presentations for GDS systems (Worldspan and Travelport+)
• Ensure that training is aligned with key performance indicators (KPIs) and other deliverables for effective learning and development
• Work closely with cross-functional teams to enhance throughput and optimize training processes
• Monitor, assess, and report on training effectiveness, adjusting as needed to meet team and company objectives
• Facilitate training sessions, including live (in-person and virtual) training and e-learning modules, to improve team performance
• Proactively identify training needs based on performance metrics and deliver solutions accordingly
• Stay current with industry trends, GDS advancements, and travel management best practices to continuously improve training programs
• Create dynamic and engaging training content and presentations
• Monitor and report on the training outcomes and performance of the learners and provide coaching and support as needed
• Collaborate with other trainers, managers, and stakeholders to ensure the quality and consistency of the training programs and services
• Serve as backup Consultant for other accounts/clients, as may be assigned
• Must be amenable to remote work in a separate designated office at home with occasional travel to training sites

GDS System Trainer

Supervisor

• Serve as the primary supervisor and first-line technical resource for corporate travel consultants
• Establish individual and team performance goals
• Develop and maintain systems for tracking and reporting performance metrics and goal achievement
• Act as an on-site trainer and problem-solving resource for team members
• Answer customer calls as needed to support service continuity and quality
• Monitor real-time Telephone Service Factors (TSF)
• Collaborate with the Client Development team to support implementation of new client service programs
• Research and recommend cost-effective tools and resources to enhance team performance
• Create and manage weekly/monthly work schedules
• Work with the Manager of Operations to assess individual team member strengths
• Pursue ongoing professional development through mentorship activities and training programs
• Provide coaching and development support to travel consultants
• Document and manage records of interventions related to service delivery

GDS System Trainer

Supervisor – Corporate Travel Services