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C
Supervisor – Corporate Travel Services
CI Azumano Travel / BusinessSupervisor overseeing corporate travel consultants at CI Azumano. Responsible for team performance, training, and technical support in a remote role.
About the role
Key responsibilities & impact- Serve as the primary supervisor and first-line technical resource for corporate travel consultants
- Establish individual and team performance goals
- Develop and maintain systems for tracking and reporting performance metrics and goal achievement
- Act as an on-site trainer and problem-solving resource for team members
- Answer customer calls as needed to support service continuity and quality
- Monitor real-time Telephone Service Factors (TSF)
- Collaborate with the Client Development team to support implementation of new client service programs
- Research and recommend cost-effective tools and resources to enhance team performance
- Create and manage weekly/monthly work schedules
- Work with the Manager of Operations to assess individual team member strengths
- Pursue ongoing professional development through mentorship activities and training programs
- Provide coaching and development support to travel consultants
- Document and manage records of interventions related to service delivery
Requirements
What you’ll need- 5 years Travel Account Management experience and 3+ years of Supervisory experience
- Strong understanding of financial travel program drivers
- Strong written and verbal communication skills
- Ability to travel 30% of time
Benefits
Comp & perks- Comprehensive benefits package that includes medical, dental, vision, life, and disability
- Voluntary benefit programs (critical illness, hospital, and accident)
- Health savings and flexible spending accounts
- Retirement 401K plan
- Flexible work-life balance
- Professional development opportunities
- Performance and recognition programs
ATS Keywords
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Soft Skills
Written CommunicationVerbal CommunicationProblem-Solving