Energy Customer Support Representative
CHS Inc.
full-time
Posted on:
Location Type: Office
Location: Sioux Falls • South Dakota • United States
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Salary
💰 $18 - $26 per hour
Job Level
About the role
- Handles a variety of customer service inquiries and problems received by telephone, fax, email, text or other web/internet media.
- Provides support to lower level staff on non-standard cases where policy and practice are not formalized or documented.
- Reviews and troubleshoots customer problems and initiates action for repair, replacement, or field service; refers highly unusual situations to higher authority.
- May promote alternative products or services.
- Other duties and responsibilities as needed or assigned.
Requirements
- 1+ years of experience in Customer Service and Support
- High School diploma or GED
- Strong written and verbal communication skills
- Proficient with MS Word, Excel, and PowerPoint
- Ability to work extended hours to meet business demands
- Ability to read, write and communicate in Spanish, preferred
Benefits
- Medical
- Dental
- Vision
- Wellness programs
- Life insurance
- Health and dependent care spending accounts
- Paid time off
- 401(k)
- Pension
- Profit sharing
- Short- and long-term disability
- Tuition reimbursement
- Adoption assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicetroubleshootingrepairreplacementfield service
Soft Skills
communicationproblem-solvingsupportteamwork
Certifications
High School diplomaGED