CHS Inc.

Lead Technical Customer Support Representative, Expert

CHS Inc.

full-time

Posted on:

Location Type: Office

Location: Hannaford • North Dakota • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $29 - $46 per hour

Job Level

Senior

About the role

  • Lead & SME: Provide daily guidance to CSRs.
  • Serve as a subject matter expert on customer inquiry resolution and contract administration.
  • Facilitate escalated customer issue resolution.
  • Provide onboarding direction to newly hired CSR.
  • Initiate new customer set up and portal access.
  • Monitor set up process and address delays to ensure safety and compliance requirements are completed.
  • Initiate account changes (bank account, address, etc.) as needed.
  • Provide customer information on how to do business with CHS and utilize digital tools.
  • Provide customers with posted bids and price sheet quotes.
  • Work with customers to ensure contract policy is followed, including gathering contract signatures, following up on unfulfilled contracts and over applied bushel designation, etc. Also, general pricing and invoice/ticket application ownership and questions.
  • Facilitate customer inquiries related to customer and settlement payments, prepay balance, invoice and payment/contract status and reprinting documents upon request.
  • Intake payments and provide explanation of how to apply.
  • Intake all types of customer disputes such as delivery issues, invoices, contract and pricing discrepancies, and quality.
  • Review contract details provided by sales team to ensure accuracy.
  • Precisely execute contract creation and amendments.

Requirements

  • 3+ years of experience in Customer Support and/or Technical Support
  • High School diploma or GED
  • Strong written and verbal communication skills
  • Proficient with MS Word, Excel, and PowerPoint
  • Ability to work extended hours to meet business demands
  • Ability to read, write and communicate in Spanish, preferred
Benefits
  • medical
  • dental
  • vision
  • wellness programs
  • life insurance
  • health and dependent care spending accounts
  • paid time off
  • 401(k)
  • pension
  • profit sharing
  • short- and long-term disability
  • tuition reimbursement
  • adoption assistance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer inquiry resolutioncontract administrationaccount changescontract creationcontract amendmentsinvoice applicationpayment processingdispute resolutiondigital tools utilizationonboarding
Soft Skills
leadershipcommunicationproblem-solvingcustomer serviceattention to detailorganizational skillscollaborationadaptabilitytime managementescalation management
Certifications
High School diplomaGED