Chrysalis

Internal Operations Coordinator

Chrysalis

full-time

Posted on:

Location Type: Office

Location: Los Angeles • California • United States

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Salary

💰 $22 - $24 per hour

About the role

  • Participate in the design and execution of Internal Operations projects.
  • Ensure procedures are effective in supporting ESE objectives and needs.
  • Respond in a positive, prompt, and thorough manner to ESE staff inquiries and issues related to Internal Operations.
  • Maintain case management databases (Salesforce) with timely case notes and service entries.
  • Place transitional client workers in ESE positions to meet all contractual obligations.
  • Work closely with ESE staff to ensure that all contracts are fully staffed with transitional client workers at all times.
  • Process transitional client worker applications for all positions and facilitate interviews and onboarding.
  • Work with Chrysalis’ and customers’ insurance providers and monitor CA DMV’s EPN program to ensure that all employees in safety-sensitive positions (drivers) are compliant.
  • Maintain a pool of engaged transitional client workers (sweepers, drivers, leads).
  • Oversee the Works pressure washing program through the scheduling of shifts, the management of the transitional client worker teams, and the assessment of the quality of the work being completed.
  • Facilitate weekly new hire orientations and trainings for incoming transitional client workers.
  • Deliver professional feedback to transitional employees in a professional manner.
  • Support personnel processes, including making disciplinary action decisions and working with Human Resources to ensure all policies are followed.

Requirements

  • Interest in, experience working with, and sensitivity toward the Chrysalis client population, including the re-entry community.
  • Ability to multi-task and prioritize appropriately yet maintain flexibility.
  • Strong interpersonal skills, including the ability to coach/mentor staff and clients.
  • Advanced written and verbal communication, organization, and time management skills.
  • Thrive in high paced, demanding environment.
  • Self-starter with “can do” attitude and takes initiative.
  • Maintain confidential information and exercise discretion.
  • Willingness to work flexible hours depending on business needs.
  • Understanding of and ability to use software applications such as Microsoft Suite and Google Suite.
  • Previous experience with case management software a plus.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
case managementonboardinginterviewingschedulingquality assessment
Soft Skills
interpersonal skillscoachingmentoringcommunicationorganizationtime managementflexibilityinitiativediscretion