Chrysalis

Manager

• Develops and executes strategies for year-round fundraising program focusing on donor acquisition, loyalty and retention, and upgraded giving levels through multi-channel appeals (mail, email, digital).
• Works closely with communications team to ensure messaging and presentation meet and enhance brand requirements.
• Employs data & analytics to segment audiences, track campaign performance, identify trends, and make data-driven decisions to ensure maximum response to appeal efforts.
• Develops and implements personalized donor stewardship efforts to ensure donor retention.
• Maintains appropriate records on all annual fund donors and prospects in Raiser’s Edge, tracking cultivation and stewardship activities and progress to goals.
• Track donor history and produce comprehensive reports on fundraising progress, providing actionable insights to the team to inform strategy and decision-making.

Annual Giving Manager

Operations

• Participate in the design and execution of Internal Operations projects.
• Ensure procedures are effective in supporting ESE objectives and needs.
• Respond in a positive, prompt, and thorough manner to ESE staff inquiries and issues related to Internal Operations.
• Maintain case management databases (Salesforce) with timely case notes and service entries.
• Place transitional client workers in ESE positions to meet all contractual obligations.
• Work closely with ESE staff to ensure that all contracts are fully staffed with transitional client workers at all times.
• Process transitional client worker applications for all positions and facilitate interviews and onboarding.
• Work with Chrysalis’ and customers’ insurance providers and monitor CA DMV’s EPN program to ensure that all employees in safety-sensitive positions (drivers) are compliant.
• Maintain a pool of engaged transitional client workers (sweepers, drivers, leads).
• Oversee the Works pressure washing program through the scheduling of shifts, the management of the transitional client worker teams, and the assessment of the quality of the work being completed.
• Facilitate weekly new hire orientations and trainings for incoming transitional client workers.
• Deliver professional feedback to transitional employees in a professional manner.
• Support personnel processes, including making disciplinary action decisions and working with Human Resources to ensure all policies are followed.

Annual Giving Manager

Internal Operations Coordinator