Chrysalis

Bilingual

• Provide Client Support, Guidance and Case Management
• Oversee the day-to-day case management of both working and non-working clients.
• Encourage and motivate clients to work on their job search.
• Orient, assess, and provide employment counseling for clients.
• Assess clients for job readiness, including substance use, legal history, and mental and physical health.
• Provide referrals for education, skills training, Chrysalis social enterprises, and other social service resources.
• Conduct job readiness activities with clients, including job preparation classes, resume building, practice interviews, job applications, computer tutorials, cover letters, reference lists, job search guidance, etc.
• Maintain up-to-date knowledge of referral resources for clients to facilitate employment search.
• Foster Strong Client, Colleague, and Partner Relationships
• Participate in Chrysalis meetings and case conferences, sharing best practices and providing thought partnership to colleagues.
• Provide training ideas and resources to leadership teams, including the opportunity to conduct workshops for colleagues within the department and across the organization.
• Celebrate achievements and brainstorm solutions for department and organization-wide initiatives.
• Represent Chrysalis to stakeholders by providing site tours and presenting services, as needed.
• Monitor Client Progress and Program Outcomes
• Maintain accurate client/program data to manage caseload and generate reports.
• Document each service, the outcome and next steps, as well as any observations of clients’ skills, job readiness, and/or growth opportunities into Salesforce, a case management database.
• Analyze and report monthly data as required to maintain accurate client and program-based statistics to ensure individual goals are achieved.
• General Duties
• Adhere to all Chrysalis policies and procedures.
• Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics.
• Other duties as assigned

Bilingual Employment Specialist

Manager

• Develops and executes strategies for year-round fundraising program focusing on donor acquisition, loyalty and retention, and upgraded giving levels through multi-channel appeals (mail, email, digital).
• Works closely with communications team to ensure messaging and presentation meet and enhance brand requirements.
• Employs data & analytics to segment audiences, track campaign performance, identify trends, and make data-driven decisions to ensure maximum response to appeal efforts.
• Develops and implements personalized donor stewardship efforts to ensure donor retention.
• Maintains appropriate records on all annual fund donors and prospects in Raiser’s Edge, tracking cultivation and stewardship activities and progress to goals.
• Track donor history and produce comprehensive reports on fundraising progress, providing actionable insights to the team to inform strategy and decision-making.

Annual Giving Manager

Operations

• Participate in the design and execution of Internal Operations projects.
• Ensure procedures are effective in supporting ESE objectives and needs.
• Respond in a positive, prompt, and thorough manner to ESE staff inquiries and issues related to Internal Operations.
• Maintain case management databases (Salesforce) with timely case notes and service entries.
• Place transitional client workers in ESE positions to meet all contractual obligations.
• Work closely with ESE staff to ensure that all contracts are fully staffed with transitional client workers at all times.
• Process transitional client worker applications for all positions and facilitate interviews and onboarding.
• Work with Chrysalis’ and customers’ insurance providers and monitor CA DMV’s EPN program to ensure that all employees in safety-sensitive positions (drivers) are compliant.
• Maintain a pool of engaged transitional client workers (sweepers, drivers, leads).
• Oversee the Works pressure washing program through the scheduling of shifts, the management of the transitional client worker teams, and the assessment of the quality of the work being completed.
• Facilitate weekly new hire orientations and trainings for incoming transitional client workers.
• Deliver professional feedback to transitional employees in a professional manner.
• Support personnel processes, including making disciplinary action decisions and working with Human Resources to ensure all policies are followed.

Bilingual Employment Specialist

Annual Giving Manager

Internal Operations Coordinator