Chronos Agency

Email Marketing Manager

• Develop and implement data-driven marketing strategies tailored to client needs
• Collaborate with clients to understand their business needs and objectives
• Strategize, formulate, and execute email, SMS, and other retention marketing strategies
• Communicate insights and reports on performance
• Develop and maintain strong client relationships to drive overall positive client experience
• Manage multiple client accounts and coordinate with the Client Strategy Manager
• Work with the Activations team to ensure alignment and clear instructions
• Upsell and cross-sell services to enhance client marketing efforts
• Track and analyze campaign performance (email marketing revenue, open rate, etc.)
• Drive client retention, satisfaction (NPS), account growth, and team collaboration
• Share industry insights to support thought leadership and case studies

Email Marketing Strategist

• The Client Strategist exists to develop and implement data-driven marketing strategies tailored to client needs, ensuring a positive client experience and maximizing campaign performance. This role focuses on client-facing interactions, strategic planning, and ongoing optimization to drive business growth. KEY RESPONSIBILITIES : Collaborate with clients to understand their business needs and objectives. Strategize, formulate, and execute email, SMS, and other retention marketing strategies. Communicate insights and reports on performance. Develop and maintain strong client relationships to drive overall positive client experience. Work with the Client Strategy Manager to manage multiple client accounts. Collaborate with the Activations team to ensure thorough strategy and instructions, aligning everyone on the overall strategy. Upsell and cross-sell additional services to clients to enhance their marketing efforts. Share industry insights and information with marketing to position the company as a thought leader.

• The Activations Specialist is responsible for the backend execution of marketing strategies, ensuring high-quality deliverables and optimized campaign performance. This role focuses on the technical and operational aspects of campaign implementation, working closely with the creative team to produce and execute retention marketing campaigns.
• Execute and optimize email, SMS and other retention marketing campaigns.
• Collaborate with copywriters and graphic designers to produce high-quality and high-converting emails.
• Execute optimization plans to boost retention marketing performance.
• Quality check campaigns to ensure error-free deliverables.
• Collaborate with the Client Strategist to build client presentations showcasing insights and campaign performance.
• Support ad-hoc tasks and projects as needed.

Email Marketing Specialist

• Lead strategy, automation and campaigns for clients, managing client relationships and guiding junior team members
• Design and execute email marketing automation, targeting strategies and large-scale campaigns based on client needs and customer insights
• Monitor, measure, and optimise campaign performance, ensuring error-free launches and continuous improvements
• Collaborate with Graphic Design, Copywriting, Project Management, account managers and Client Strategists to deliver on-brand, timely, and cost-effective projects
• Track, analyse, and report on email KPIs, campaign outcomes and competitor activity to drive strategic recommendations
• Lead client communication through regular calls and presentations, aligning strategies with business goals
• Manage a small team (3–5 direct reports), including coaching, onboarding and training new hires
• Contribute to internal knowledge-building and service development by refining processes and updating training resources

• Execute and optimize email, SMS and other retention marketing campaigns.
• Collaborate with copywriters and graphic designers to produce high-quality and high-converting emails.
• Execute optimization plans to boost retention marketing performance.
• Quality check campaigns to ensure error-free deliverables.
• Collaborate with the Client Strategist to build client presentations showcasing insights and campaign performance.
• Support ad-hoc tasks and projects as needed.