Christie Lites

Business Development Rep

• Build and maintain strategic customer relationships to support partnership, trust, customer success, and revenue growth
• Engage in client relationship building through prospecting, scheduled check-ins, in-person appointments, travel, and job-site presence
• Influence product specification and ensure products and services are requested at bid time
• Develop relationships with owners, designers, consultants, agents, and manufacturers' representatives
• Set annual relationship-development and financial targets with the VP Sales
• Develop industry networks, manage retention accounts, and pursue growth opportunities
• Enter sales activities and customer data into the CRM
• Monitor sales pipelines and update Opportunities, Quotations, and Sales Orders
• Review profitability reports and identify margin and revenue-growth opportunities
• Prepare bids, takeoffs, bills of materials, job costing, margins, pricing, and complete proposal submissions
• Collaborate with Project Management on technical specifications, system design, resource planning, and drawings
• Participate in project kick-off and post-mortem meetings and transition projects to Project Management
• Communicate change orders and coordinate with Operations, Finance, and Project Management
• Work independently toward established goals with regular interaction and support from the VP Sales

Business Development – Lighting & A/V

Marketing

• Develop a strong understanding of Christie Lites’ client base, including customer behaviors, operational challenges, and relationship dynamics
• Design and execute customer engagement initiatives, including events, VIP experiences, and personalized touchpoints
• Identify opportunities to improve the client experience and reduce friction across the customer journey
• Partner cross-functionally with leadership, sales, and operations teams to align engagement strategies with client needs
• Support relationship-focused communication and audience engagement initiatives globally

Audience & Experience Marketing Manager

• Engages in client relationship building.
• Influences product specification.
• Sets goals and manages portfolio.
• Monitors portfolio performance.
• Bid Preparation and Submittal.
• Interfaces with Project Management to ensure high-quality job execution.
• Works independently with regular interaction and support from VP Sales.

Vice President

• Recruits and develops department leaders by: • Hiring and developing department managers. • Conducting annual performance reviews. • Driving KPIs and accountability. • Leads repair operations and technical support by: • Standardizing repair procedures. • Improving repair turnaround times. • Ensuring consistent repair quality. • Supporting field technical issues. • Oversees hoist & automation and repair systems by: • Maintaining repair systems. • Supporting automation systems. • Driving documentation and process improvements. • Maximizes equipment availability through operational excellence by: • Monitoring repair KPIs. • Reducing repeat failures. • Improving technician productivity. • Supporting quality control initiatives. • Drives continuous improvement across technical services by: • Reviewing Rep escalations. • Supporting repair costing and parts credits. • Leading operational improvement projects. • Supporting VP Technical Services administrative initiatives.

VP Technical Services

• Build and maintain strategic client relationships through proactive in-person meetings, job-site visits, networking, and regular follow-ups.
• Influence product specifications by developing a deep technical understanding of Christie Lites' rental equipment and positioning solutions with lighting designers and other key decision-makers during the specification process.
• Develop and execute annual relationship and revenue growth plans in partnership with the VP of Rentals.
• Monitor portfolio performance by reviewing commission and show reports, resolving client concerns, and identifying opportunities to expand existing business.
• Partner with Project Management to ensure accurate quotations, equipment reservations, order details, and seamless execution from booking through invoicing.
• Champion Christie Lites' business practices, including the Official Rental Product Line and the One Contact–One Rep client model.
• Operate independently while collaborating with the VP of Rentals, National Rentals Manager, Project Management, and Operations teams to deliver exceptional client service.

Business Development – Lighting & A/V

Audience & Experience Marketing Manager

Business Development – Lighting & A/V

VP Technical Services

Technical Business Development Manager